Most loans close within a week of application approval
Cons
Application deposit
Two-step process
Hard credit pulls
Doesn't offer USDA loans
Pre-approval requires a hard credit inquiry
Customer reviews
Quicken Loans is accredited with the Better Business Bureau (BBB) and as of November 2020 has 3.67 stars out of 5 based on 1,930 customer reviews. On Trustpilot, the lender has 4.4 out of 5 stars with 16,814 customer reviews. Most reviews praise the attentive, personalized service they receive from its mortgage officers. Even when dealing with multiple representatives, borrowers report a keen attention to detail. Borrowers liked using Quicken Loan’s MyQL to track the progress of their loan.
However, some complaints point to hard credit inquiries without authorization during the application process. There are also reports that loan advisors were aggressive when trying to close the loan.
Rocket Mortgage, previously known as Quicken Loans, also gets pretty high marks from customers. As of December 2021, the company earns a 4.48 out of a 5-star rating on Zillow from over 7,880 reviewers.
Satisfied customers mention helpful, attentive and personalized service from loan officers, along with lower-than-expected interest rates and fees. Borrowers also liked Rocket Mortgage’s MyQL to track their loan’s progress.
However, some customers were surprised about unauthorized credit inquiries, and others say that loan advisors were pushy when trying to close a loan. While Rocket Mortgage appears to offer good service, it has fairly numerous complaints on the Better Business Bureau website.
Compare top brands by home loan type, state availability and credit score. Select See rates to provide the lender with basic property and financial details for personalized rates.
Disclaimer: The partners on Finder's mortgage comparison tables are sorted in alphabetical order.
Learn more about monthly payments and interest on a $500,000 mortgage over 15 or 30 years. Plus, find out how much you need to make to afford repayments.
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