For those ineligible for VA or USDA loans, additional 0% down, no PMI options available
Special benefits for qualifying military service members
Fewer fees on select mortgages than other companies
Low down payment
Use gift funds
Easy application process
Cons
Requires NFCU membership
Online complaints relate a long approval process and poor support
Fees
Slow customer service
Customer reviews
Member reviews for Navy Federal Credit Union on Trustpilot are overwhelmingly positive. Reviewers there have rated the credit union 4.7 out of 5 stars based on 7,862 reviews as of February 2022. Most customers commend the credit union for its empathetic, respectful and first-class customer service. Others say they received loans through Navy Federal that they wouldn’t have been approved for elsewhere.
Over on the Better Business Bureau (BBB), it’s a bit of a different story. Navy Federal Credit Union isn’t accredited, and it’s rated 1.29 out of 5 stars based on 129 reviews. In the last three years, the credit union closed 921 complaints. Negative reviews range from complaints about being denied for personal loans to closing credit cards without notice to long approval processes.
All things considered, Navy Federal Credit Union comes out near the top when compared to other lenders. Its customer reviews are overwhelmingly positive, which is more than you can say about some other lenders on the market.
Reviews for this lender are mixed, but trend toward negative. First-time homebuyers recommend Wells Fargo for its thorough guidance through the home loan process. Other borrowers praise its mortgage specialists for their professionalism and helpful advice over the phone.
Of the complaints, the most frequent was of customer service's slow response time and the excessive documents needed to assess loan applications.
As of February 2022, Trustpilot gives Wells Fargo a rating of 1.3 out of 5 stars based on 674 ratings. The Better Business Bureau doesn’t give Wells Fargo a rating, but it gets a customer score of 1.07 out of 5 stars based on 505 reviews, and the BBB has recorded over 1,712 complaints closed in the last year alone.
Compare top brands by home loan type, state availability and credit score. Select See rates to provide the lender with basic property and financial details for personalized rates.
Disclaimer: The partners on Finder's mortgage comparison tables are sorted in alphabetical order.
Learn more about monthly payments and interest on a $500,000 mortgage over 15 or 30 years. Plus, find out how much you need to make to afford repayments.
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