This precious metals provider specializes in selling and purchasing of physical bullion, including:
JM Bullion categorizes its bullion offerings in tabs that line the top of its homepage. Here’s how to make a purchase:
New customers need to enter their contact and shipping information to complete the checkout process.
Yes, JM Bullion accepts return or exchange items within five business days of delivery, and some returns require photos of the product. Contact customer service by phone, email or live chat to request a return.
Once the JM Bullion team authorizes your return, mail the product back to JM Bullion. You’re responsible for all shipping charges and may be responsible for market losses. This means JM Bullion offers a buyback price based on the current spot price — not the price you paid. So if the market has gone down, you stand to lose money in the return process.
While JM Bullion supports a variety of payments, each one comes with its own set of purchasing parameters:
JM Bullion uses USPS or UPS to ship its products, and includes shipping and insurance costs for orders $99 or higher. Orders less than $99 could cost $3.99, or more if you upgrade your shipping options at checkout.
Track your orders from your account a day after your payment clears. Orders more than $1,000 need a signature on delivery, but you can opt into a required signature on delivery at checkout for a purchase of any amount.
Typically, shipments go out two to four days after your payment clears — and the amount of time that takes depends on the payment method you choose.
| Payment clearance | |
|---|---|
| ACH transfer | 3–5 business days |
| Cryptocurrency | Immediately |
| Check | 3–5 business days from the date on which they are marked paid |
| Credit or debit card | Immediately |
| PayPal | Immediately |
| Wire transfer | Immediately |
JM Bullion doesn’t buy any precious metals for less than $1,000. Here’s what to expect of the selling process:
According to our research, JM Bullion’s prices are on par with competitors. And, JM Bullion doesn’t charge any additional commission or service fees.
When we checked on July 14, 2021, JM Bullion advertised purchase prices on a one-ounce uncirculated American Gold Eagle coin at $2,027.84 — more than Money Metal’s price of $1,998.20, also more than Golden Eagle’s price of $2,026.70.
On July 14, 2021, JM Bullion advertised purchase prices on a one-ounce uncirculated American Gold Eagle coin at $1,917.18 — offering more than Golden Eagle, also more than what Money Metals is willing to pay.
JM Bullion was founded in 2011 and is headquartered in Dallas, Texas. It’s an accredited business with the Better Business Bureau (BBB), from which it receives an A+ rating. There are no registered complaints about JM Bullion in the Consumer Financial Protection Bureau’s database.
JM Bullion uses 256-bit SSL encryption, certified by DigiCert. Sensitive banking data is processed by JM Bullion’s PCI-compliant payment gateway, CyberSource.
Outgoing orders are insured for their full value and are shipped in discreet packaging. Tracking information is provided for all packages.
JM Bullion feedback is largely positive — with the exception of a lukewarm Trustpilot reputation. As of July 2021, the company earns an A+ from the BBB and maintains a 4.7- out of 5-star rating based on the feedback of 1,044 customers. On Facebook, JM Bullion is rated 4.5 out 5 based on the opinions of 1,185 people.
The outlier in JM Bullion’s glowing online reputation is its Trustpilot profile. The company receives a TrustScore of 3.4 out of 5 — although this score is based on the feedback of just 342 customers, which is a drop in the bucket compared to the number of customers who weighed in on Facebook and the BBB.
Customers say that JM Bullion orders are promptly executed and well-packaged. But the company’s unresponsive customer service is a common complaint.
JM Bullion offers bullion storage options through its partner, TDS Vaults. From JM Bullion’s website, you can fill out an application to open a TDS Vaults storage account. Storage locations are available in:
Once you select your vault location, you can have your JM Bullion order delivered directly to your vault account.
Reach JM Bullion customer service by:
JM Bullion offers access to a variety of physical bullions and payment methods. It holds a positive reputation, but customer support is limited. Those seeking numismatic coins need to look elsewhere.
If you’re looking to purchase precious metals, compare your options to diversify your portfolio and find a trading platform that fits your financial goals.
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