Usend adds a markup to the mid-market rate and charges fees for its transfers, so you need to pay attention to two potential costs when sending through this service. Usend doesn’t allow you to calculate transfer costs until you create an account and provide personal information, which is inconvenient for first-time users who may be shopping around for a new service. Usend transaction fees are based on:
Usend transfers can take anywhere from a few minutes to a few business days, depending on the delivery method you choose:
Bank deposits and cash pickup delivery speeds vary depending on the destination country, and you’ll receive an estimate when you send your transfer. Usend has no options to expedite transfers and offers no guarantees on delivery times.
Usend offers transfers to more than 55 countries in their local currencies. Popular currencies and destinations include:
Usend doesn’t have any reviews on Trustpilot, which could be because it’s a mobile app. There’s one company with a similar name which has a lot of bad reviews when we checked – “usendhome.com” – but these aren’t the same.
Yes, the Usend mobile app is available on both Google Play and the App Store. The app makes it possible to:
| Reviews accurate as of November 3, 2020 | |
|---|---|
| Google Play Store | 4 out of 5 — based on 1,028 customer reviews |
| Apple App Store | 4.8 out of 5 — based on 12,721 customer reviews |
More on the best money transfer apps
Usend’s parent company, Pronto Money Transfer, Inc. is licensed to operate in the majority of states in the US. In addition to being licensed, Usend has protocols in place to help protect your information and money:
Usend accepts several different payment methods:
Usend’s standard sending limit is $2,995 per 30 days after you verify your identity. To raise this limit you’ll need to contact customer service by phone and provide additional information.
If you are able to raise your limits, be aware that sending more than $7,995 in one transaction must be done through a wire transfer which is typically more expensive.
New users must create an account before sending money through Usend. Creating an account is free but requires that you provide personal information like your name, address and phone number. I chose to create an account through the mobile app.
To create my account I had to:
After signing up you can send money through the Usend website or the mobile app. Unfortunately you need to create an app before you can check prices at Usend, which is a hassle when shopping around. If you don’t want to create an account to compare prices, check out how much other options cost right now.
Usend is a good option for people looking for more than just a money transfer app, as Usend also offers bill pay and mobile phone reloading. However, since you can’t see how much your transfer will cost until you create an account, new customers may want to look elsewhere. Overall, Usend doesn’t stand out from the money transfer crowd, so using more well-known money transfer providers might give you peace of mind.
There are several ways to reach customer support:
You will only be able to cancel a transfer that’s in transit. To do so, you’ll need to contact customer support and provide them information about the transfer.
No, transfers can be made through Usend’s website after you log in to your account.
Whether products shown are available to you is subject to individual provider sole approval and discretion in accordance with the eligibility criteria and T&Cs on the provider website.
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