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Geico towing insurance and roadside assistance

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No matter how well you plan, a flat tire or a dead battery is bound to happen eventually. One way to get back on the road quicker is by adding towing insurance to your policy.

What does Geico’s emergency roadside service cover?

With Geico’s roadside assistance, you get 24/7 help for:

  • Jumpstarts for dead car batteries
  • Labor to change flat tires
  • Towing that’s not related to an accident
  • Lockout services for up to $100

Does Geico’s emergency roadside service cover reimbursements?

Yes. If you’ve recently accessed the services of Geico’s towing coverage and paid out of your own pocket, you can submit the original copy of your road service bill along with your policy number to Geico to get your reimbursement check.

Send your reimbursement requests for towing services to towingrefund@geico.com, or fax them to Geico’s offices at 866-954-3761. You can also send in your request by mail to:

  • GEICO
  • Emergency Road Service
  • PO Box 8075
  • Macon, GA, 31208-8075

How do I get Geico towing insurance?

You can add Geico’s emergency roadside service coverage to your policy for $14 a year, per car. If you’re already a policyholder, log in to your account from the emergency roadside service page and follow the steps to add the coverage to your existing plan.

If you’re not a Geico customer, you’ll need to first sign up for Geico car insurance or transfer your policy and include emergency roadside assistance in your options.

Do I need emergency roadside service on my Geico policy for towing to be covered?

Yes. To avoid paying out of pocket for towing, you’ll need to add roadside assistance to your existing Geico policy. This could cost as little as $14 a year for each car on your policy.

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How do I request a tow from Geico?

Get roadside assistance from Geico for as little as $14 annually for each car to get back on the road more quickly. If you’re stranded with a flat tire, call for help with Geico’s emergency roadside service (ERS) through Geico’s mobile app, then:

  1. Tell Geico what’s wrong. Select your need from a list of roadside emergencies. Click Save to continue.
  2. Confirm your information. Your car’s make, model and color will pop up on the next screen. If the info is correct, click Save.
  3. Confirm your location. Geico’s app uses your phone’s GPS to find your location. If your location on the map is correct, click Submit. After you confirm, you’ll receive an incident number and an ETA for your assistance. Refresh the screen for real-time updates.

Bottom line

For a small additional cost, Geico’s emergency roadside service offers 24/7 roadside assistance for flat tires, jumpstarts, lockouts and more. Compare more coverage options and companies that offer roadside assistance to create your ideal policy.

Frequently asked questions

How many times a year can I use Geico’s towing service?

You can use Geico’s towing service five times per year.

How long does it take to get reimbursed for a tow?

It takes three to five business days to receive reimbursement after the service is performed.

Is there a limit to towing distance, or the miles I can be towed?

Once you call Geico, they’ll find the closest dealership within a 20 mile radius and call for a towing service to help you take the car there. This service is 100% covered.

If you need to take your car to a specific dealership outside the 20 mile radius, you would have to pay out of pocket and ask for reimbursement at a later date.

Are there any exclusions to coverage?

There are no exclusions.

What do customers say about Geico towing?

The majority of reviews on Geico’s site for its towing service are excellent, with 82% of the reviews being five stars. Keep in mind that these reviews are from Geico’s site, and people tend to leave reviews on the brand site if they had either an awful or amazing experience.

Roslyn McKenna's headshot
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Publisher

Roslyn McKenna Ayers is insurance manager at ValuePenguin and a former publisher at Finder, specializing in home and auto coverage. Her expertise and analysis has been featured on Bankrate, MSN and Reader's Digest. She holds a BA in writing and communications from Maryville College. See full bio

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24 Responses

    Default Gravatar
    robertSeptember 25, 2018

    how many miles does geico tow with roadside.

      AvatarFinder
      CharisseSeptember 25, 2018Finder

      Hi Robert,

      Thanks for reaching out to finder.

      Geico will tow your vehicle to the nearest dealer repair shop for the make of the car you have. Whatever that distance is, that’s how far they will tow your car. If you choose to take your car to another repair shop (non-dealer), you have to pay for the towing service at your own expense.

      You can contact Geico directly to confirm this information as the coverage terms may vary from one policy to another.

      I hope this helps.

      Cheers,
      Charisse

    Default Gravatar
    KennethAugust 30, 2018

    How many tows are allowed yearly

      AvatarFinder
      johnbasanesAugust 30, 2018Finder

      Hi Kenneth,

      Thank you for leaving a question.

      There is not a specific limit on how often you can use the Emergency Road Service (ERS) coverage. However, Geico will review the policy if it seems that ERS claims are frequent. This can indicate that there is a problem with the vehicle that has not been fixed.

      If claims are too frequent, GEICO reserves the right to remove the coverage from your policy at renewal. This is done in order to keep the cost of the service low for all our policyholders, and to discourage non-emergency use of the service.

      Geico’s general guideline is to send a caution letter if ERS has been used for the same vehicle 3 or more times in the same year, and to remove the coverage if use becomes even more excessive.

      Hope this helps!
      Reggie

    Default Gravatar
    WilsonAugust 30, 2018

    If I get my top car towed to my house can I get it towed again to a car shop

      AvatarFinder
      johnbasanesAugust 30, 2018Finder

      Hi Wilson,

      Thank you for leaving a question.

      Regarding the coverage for vehicles under the “GEICO Emergency Road Service cover”. The items below are part of the coverage:

      Jump starts for dead car batteries
      Labor to change a flat tire
      Towing (not accident related)
      Lockout services (up to $100)

      Towing would only be accommodated if it is due to an emergency as defined in the terms and conditions of Geico. There may be certain scenarios where this may be applicable but it is best to contact Geico regarding this. Hope this helps!

      Cheers,
      Reggie

    Default Gravatar
    NolanBApril 19, 2018

    If I use the roadside tow service, could I tow my vehicle to a junkyard or does it have to be to my home or to a service center?

      Default Gravatar
      ArnoldApril 20, 2018

      Hi NolanB,

      Thanks for your inquiry

      The Geico Roadside Assistance Service tows your vehicle from the current location to the nearest service station or repair shop in the area. If you wish for the vehicle to be towed to your home, you may have to inform them beforehand.

      Hope this information helps

      Cheers,
      Arnold

    Default Gravatar
    AnthonyApril 2, 2018

    Does Geico ers cover key replacement

      AvatarFinder
      JeniApril 2, 2018Finder

      Hi Anthony,

      Thank you for getting in touch with finder.

      If your car key is lost or stolen, you may be able to claim for the cost of a replacement on your car insurance policy. Some insurers offer key cover automatically on their standard car insurance policies, however in Geico’s Emergency Roadside Service it only cover lockout services of up to $100.

      I suggest that you contact Geico directly for more accurate info about replacing your keys as well.

      I hope this helps.

      Have a great day!

      Cheers,
      Jeni

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