Walmart2World money transfer review

Walmart2World offers cash pickup at any Walmart store in the US or Puerto Rico, or at any one of more than 350,000 MoneyGram agents around the world — but unfavorable exchange rates can make large transfers expensive.

Bottom line

Walmart offers a quick and competitive solution when you need to send money overseas. However, you should always compare your options before you decide on the best way to send your funds across international borders.

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How can I track my money transfer with Walmart?

Track the progress of your transfer by logging onto your Walmart account online and viewing recent transactions you have lodged. Your recipient can check on a transfer if you provide them with a transaction reference number, which they can use at any MoneyGram location.

Walmart offers an online FAQ section where you may be able to find the solution to any questions that arise. However, money transfer customer assistance is provided by MoneyGram; you can get in touch with them via phone or email, and all email requests for help are responded to within 48 hours.

How does Walmart compare to other services?

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Case study: Roslyn’s experience

Roslyn McKenna
Publisher

My husband and I moved to another state and needed cash to pay our movers. We couldn’t withdraw cash from a local bank or ATM until we’d set up our new bank account. And so my mother-in-law offered to send us money from her Walmart to ours. She was told the cap was $2,500 per person, so she sent $2,000 to me and $2,000 to my husband.

To pick up the money, we gave our IDs and transfer codes to the Walmart rep. The desk rep put in my husband’s name for the transfer assigned to me, and the system allowed it to go through, giving us the first $2,000. But when the rep put my name in for the transfer assigned to my husband, it showed that he’d already reached his limit and would be locked out for 24 hours.

The Walmart employees we spoke to didn’t apologize or attempt to fix the issue, simply telling us to call MoneyGram. We then spent hours on the phone with MoneyGram and in line at Walmart customer service.

My mother-in-law then had to cancel and resend the transfer in person. Moneygram confirmed the transfer would go through over the phone, but we still weren’t able to pick up the money on our second trip to Walmart. We canceled the transfer, and my mother-in-law picked up her cash in person, totaling three trips to Walmart for her and two for us.

Because Walmart wouldn’t let us complete the second transfer, we had to make a cash advance on our credit card for the remaining cash we needed, for a higher fee but much lower stress.

How can you send money overseas with Walmart?

Sending money overseas with Walmart can be done by app, online or in-store.

Your recipient can access the funds in a couple of ways:

• Pick up the cash at any Walmart store in the US or Puerto Rico
• Pick up the cash at one of the 350,000 MoneyGram agent locations
• Bank account
• Debit card
• SmartMoney
• M-PESA mobile wallet

For in-store transfers:

Pop into your local Walmart or MoneyGram agent location. You’ll just need to provide the name and location of the person you’re sending funds to and hand over the cash to cover the amount you are sending and any transfer fees that apply. In most cases, cash is the only form of payment accepted when sending money from a Walmart store or MoneyGram agent location.

For online transactions:

1. Go to walmart.moneygram.com.
2. Select Start Sending Money. Enter in the recipient’s name and the country you’re sending the funds to and select the delivery method, then select Next.
3. Enter the amount details. You can either enter the amount you want to send or the amount you want received. You can also select the currency.
4. Select Get Total. Choose your payment method and select Next.
5. Create an account. Use your email address or log into your existing account.
6. Enter your payment details.
7. Review your transaction details.
8. Confirm and send.

Funds will usually arrive in minutes if paid for with a credit or debit card. It can take up to three business days for funds to arrive when a bank transfer is used for payment. Any online transactions that are currently being processed can be viewed by signing in to your account.

To cancel an online transaction:

Simply log in and go to My Account, then navigate to Transaction History. You can cancel it on the Transaction Details page. Refunds generally show up in 3–10 business days.

Alternatives to Walmart for sending money

How does Walmart Online protect my money?

Walmart strives to protect your banking information and to keep you safe from identity theft. As the world’s largest retailer, it’s able to safely transfer money to your friends and family in more than 190 countries.

• Secure connection. Verified by Symantec, Walmart’s site employs a system of physical and administrative security measures.
• Experience. For online money transfers, Walmart partners with MoneyGram, a licensed money transmitter that’s completed millions of transactions since 1940.
• Verification. For every transaction, you confirm your identity by entering the last four digits of your Social Security number.
• Accountability. Walmart is publicly traded on the New York Stock Exchange.

How do I report suspicious activity to Walmart Online?

Walmart Online will never email you to confirm passwords, transaction details or personal information. If you are the recipient of an email from someone claiming to be Walmart Online, do not respond. If you’re wary about an email or phone call, call the Walmart MoneyGram hotline at 1-888-988-5726.

Customer service

Walmart provides both phone and email support for questions regarding its money transfer service. You can call 1-800-689-8307 about a specific transaction, or 1-800-666-3947 if you have a general question.

What is Walmart2World?

Walmart2World is a brand new international wire transfer service that offers flat fees and transfers in a matter of minutes to over 200 countries around the world. Powered by MoneyGram, the service launched in all of Walmart’s 4,700 US stores in April 2018, with a few main features that sets it apart from other wire transfer services out there.

• Flat fees. No matter where you are in the US and where you’re sending money to, you’ll pay the same low fees every time: $4 fee for transfers up to $50, $8 fee for transfers of $51 to $1,000 and $16 fee for transfers of $1,001 to $2,500.
• Delivery in minutes. Walmart2World will deliver funds in 10 minutes or less, no matter if you’re sending money to a MoneyGram location, an international bank account or a mobile wallet account. This is a sharp contrast to other international wire transfer services, which can take up to three days to get funds delivered to your recipient.
• Express service option. Using the Mobile Express Money Services function in the Walmart app on your smartphone or tablet, you can initiate your money transfer from the app. Then when you get to the store, you can fast-track through the Mobile Express Lane to seamlessly complete your transaction in no time. The app allows you to save your transfer details to help make future transactions easier and faster.