Welcome to the Finder Customer Satisfaction Awards 2024
Our awards are decided by the only votes that really matter – yours. We asked customers of major TV streaming providers to tell us about their experiences, and now we can reveal the UK’s top streaming platforms.
The winners
The winning and highly commended platforms were decided by both their overall customer satisfaction scores (star ratings out of 5) and their recommendation scores (the percentage of survey respondents who would recommend the brand to a friend). Read more on our methodology and see our full results below.
Now without any further ado, here are our winners…
TV Streaming Customer Satisfaction Winner:
Netflix
This was an incredibly close race, but Netflix edged into first with a slightly higher percentage of customers saying they’d recommend the brand, at 92%.
Netflix, which has over 247 million subscribers globally, got an impressive 4.8 out of 5 for customer satisfaction in our survey, on a par with rival Disney Plus.
Netflix’s huge range of original content – including hits like The Crown, which had a new series in 2023 – and great customer service made it a winner in this year’s awards.
TV Streaming Customer Satisfaction Highly Commended:
Disney Plus
Disney Plus also scored an impressive 4.8. out of 5 for customer satisfaction, but just missed the top spot, with 91% of customers saying they’d recommend it vs Netflix’s 92%.
Disney Plus launched in the UK in March 2020 and now has over 146 million subscribers worldwide. Its exclusive content includes Pixar favourites, Disney classics and Marvel blockbusters.
Browse Disney Plus
Best TV streaming providers for customer satisfaction league table 2024
| Brand | Logo | Overall satisfaction | Customers who’d recommend | Review | Link |
|---|---|---|---|---|---|
| Netflix |  | ★★★★★ | 92% | The world’s most popular streaming service racked up 4.8 out of 5 for overall satisfaction, and took the top score for those saying they’d recommend it, at 92%, among the customers we surveyed. | |
| Disney Plus |  | ★★★★★ | 91% | Having launched in the UK in March 2020, Disney Plus swiftly became popular by offering thousands of films and series, including Originals and family-friendly favourites. It tied on customer satisfaction with Netflix at 4.8 out of 5, but was pipped on the recommendation score. | Go to Disney Plus |
| Prime Video |  | ★★★★★ | 88% | Amazon Prime Video ranks highly for customer satisfaction at 4.6, and many respondents cited the wide range of shows you get for the price as the reason for their score. | Go to Prime Video |
| Now TV |  | ★★★★★ | 91% | Now TV is aimed at movie buffs and sports fans, but also offers kids’ shows and movies. An impressive 91% of its customers in our streaming survey told us they would recommend it to others and it got an overall satisfaction score of 4.5. | |
| Sky |  | ★★★★★ | 86% | Sky scored 4.3 for customer satisfaction, and a pretty decent 86% of Sky customers in our survey would recommend it – but a few were unhappy about the price. Sky raised prices in 2023. | |
| Apple TV |  | ★★★★★ | 85% | Apple TV is the streaming service owned by Apple Inc and launched in 2019. The provider polls quite well for customer service at 4.2 out of 5. Several customers said they liked its range of original content. | Go to Apple TV |
| Google Play |  | ★★★★★ | 80% | The Google Play Movies & TV app is set to finish in early 2024 as Google relies on YouTube to provide its customers with video content instead. If you’re a Google Play Movies & TV user, you should still be able to access the titles you’ve bought via other platforms such as Google TV and YouTube. The service scored 4 out of 5 for satisfaction. |
Customer satisfaction scores methodology
We asked streaming account holders to score their satisfaction with the service they had received from their primary platform, and also whether they would recommend the service to a friend. Our independent survey of 750 streaming customers was carried out in December 2023 – full details of our methodology here.
We have shown both results for the brands listed in the table above, and used these ratings to decide the winners of our awards (where there was a draw on the star ratings score, we used the “would recommend” percentage as a tie-breaker).
TV streaming scores
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
The customer satisfaction score is based on a survey of 750 customers of TV streaming services, carried out in December 2023.
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