LV= Britannia Rescue breakdown cover review
Discover what you can expect from LV= Britannia Rescue breakdown cover, including pros, cons and customer reviews.
LV= Britannia Rescue is the breakdown cover service available from one of the UK’s biggest insurers. Here’s our analysis of what you get, plus reviews from customers who’ve used the service.
What types of policy are on offer?
There are five types of policy available with this provider, listed below in order of cost, from the cheapest first.
- Roadside Assist. Breakdown cover for anyone driving the vehicle, with recovery up to 10 miles from where you break down.
- Roadside & Home Assist. With this policy, you’re also covered at home and within a quarter of a mile from your home.
- UK Recovery. With this policy, you’ll be covered throughout the whole of the UK, although not within a quarter of a mile from your home.
- UK Recovery & Home Assist. With this policy, you’ll be covered throughout the whole of the UK.
- UK & European Assist. With this policy, you’ll be covered throughout the whole of Europe.
You’ll get a hire car or overnight accommodation, when necessary, with the final two policies. You can also pay to add personal cover, so you’re covered when driving any car.
Claims process
If you break down, call the 24-hour helpline on 0800 929 111. You’ll need to have your policy number and the exact details of where you are. If you’re not in your personal car, you’ll also need details of the vehicle you’re in.
Managing your policy online
You can manage your policy online by clicking the “My account” button on the LV= website.
LV= breakdown customer reviews
LV= Britannia Rescue received decent feedback in Finder’s 2024 customer satisfaction survey – 78% of its customers in the survey said they’d recommend the brand to a friend.
Most of its customers in the survey praised its “friendly” and “efficient” service. However, not all feedback was positive.
One customer said: “They charged us extra for the European cover we requested but when we broke down in Bulgaria they told us they could not assist.”
LV= in general has received around 70,000 reviews on Trustpilot and gets a score of 4.5 out of 5, which is classed as “excellent” (last updated: February 2024).
Pros and cons
Pros
- Five policies available
- You can pay your premium monthly or annually
- Hire cars and overnight accommodation available with some policies
Cons
- Personal cover is only available as a paid add-on
Our verdict
This is one of the more comprehensive breakdown policies. With five choices of cover available, you’re likely to find one that includes what you need, and doesn’t include extras that you don’t want. LV= is not a top-scorer for service though.
Get started by visiting LV Britannia Rescue’s website and sign up for a policy. If you have read this review and decided that LV Britannia Rescue breakdown cover is not for you, you can also compare other breakdown cover policies on the market.
Frequently asked questions
Breakdown cover ratings
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Finder scores, in blue, are based on our expert analysis. We also show reviews from users, where we've received more than 10, with a score in yellow. We gather more reviews from customers every year in Finder's customer satisfaction survey.
To find out more, read our full methodology.
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