John Lewis has been selling products on the high street for more than 150 years. It has since branched out to create John Lewis Finance, which offers a range of financial products to customers such as credit cards, loans, foreign currency, money transfers and insurance.
It has been named by Which? as a recommended provider of home insurance. It also offers Which? Recommended car cover, as well as travel, pet, wedding, event and life insurance.
John Lewis Financial Services Ltd is a trading name of John Lewis plc, which is authorised and regulated by the Financial Conduct Authority.
John Lewis Finance only works with a panel of two insurers. Its Specialist insurance policy is underwritten by Covea Insurance plc while its other three home insurance policies are underwritten by Royal & Sun Alliance Insurance plc.
What are John Lewis Finance’s cover options?
John Lewis Finance offers separate buildings insurance and contents insurance, though these can be combined for complete home cover.
John Lewis Finance has three different cover options:
Build your policy from three levels of Bronze, Silver or Gold Cover for buildings, contents or both. Then tailor your policy with optional add-ons.
Change your policy at any time, without admin fees or hidden charges. You can even cancel at no extra cost.
If you’re an existing customer, you won’t pay more than a new customer for the same cover.
Optional extras
John Lewis Finance offers a range of additional protection to bolt onto your home insurance policy, including:
Accidental damage cover
Personal possessions cover
Bicycle cover
Garden cover
Legal cover
Alternative accommodation cover
Home emergency cover
What is my excess?
Your insurance excess is the amount of money you will need to pay towards a claim. Your insurer won’t pay out for a claim that costs less than this amount.
You’ll find details about any compulsory or voluntary excesses in your policy document.
How much is this going to cost me?
There are a number of factors that can affect the cost of your John Lewis Finance home insurance premium, including:
The cover option you choose. Enhancing your buildings, contents and combined cover policies with optional extras will provide more features and broader cover than John Lewis Finance’s standard cover options, which will likely be reflected in the price.
Your sum insured. The greater the amount you wish to insure your home or contents for, the more you can expect to pay for cover.
Your home. The age of your home and the materials from which it is constructed can influence its ability to withstand damage.
Where your home is located. Certain risks, for example storm or theft, are more prevalent in certain areas and insurers will take this into consideration when calculating your premium.
Security. Security measures such as an alarm system and deadbolts can act as a deterrent to thieves and therefore reduce the cost of your cover.
What is the claims process for John Lewis Finance?
You should call the John Lewis Finance claims line on 0330 102 2749. Lines are open Monday to Friday 8am – 8pm and Saturday 9am – 5pm.
If you have Specialist home insurance, you will need to call 0800 916 6890. Lines are open Monday to Friday 9am – 5pm.
You will likely need to provide the following information when making a claim:
Your policy details and personal contact details.
The date of the incident.
Details such as the cause of the incident.
The value of any lost or damaged items being claimed for.
Names and addresses of any other people involved in or responsible for the incident, including details of injuries.
You may also need to provide the following additional information:
Original purchase receipts, invoices, manual booklets or photographs, bank statements, utility bills, plans or deeds of your property.
Purchase dates and location of lost or damaged property.
Confirmation from a suitably qualified expert that the damaged property you intend to claim back for is beyond repair.
It’s vital that you let your insurer know about an incident as soon as possible. Failure to do this could result in a rejected claim later on.
John Lewis Finance pros and cons
Pros
John Lewis Finance’s different cover options suit different requirements and budgets.
John Lewis Finance’s home insurance policies can be enhanced with extra protection.
Cons
You may have to pay an administration fee if you decide to amend your policy.
You may have to pay a cancellation fee in order to terminate your policy after the 14-day cooling-off period.
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Helen Champion was an associate editor at Finder. She has worked in communications for over 16 years and currently writes on a range of topics including insurance and money transfers in the hope of empowering people to make better financial decisions. During her broadcast career, she helped to produce hundreds of news and breaking news reports for Associated Press TV and ITV News. And in public relations, she managed several high-profile public relations campaigns for Macmillan Cancer Support, the General Medical Council and overseas for Qatar Foundation on behalf of BLJ Worldwide. Helen has a Bachelor of Arts in Journalism from the University of Lincoln, a passion for practising karate in the dojo and a deep love of making mischief with her sons. See full bio
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