Our most recent customer satisfaction awards, held in January 2024, were based on the results of a customer survey carried out across 15 categories in December 2023. There were nearly 10,000 customer responses overall, with a minimum of 500 in each consumer category (and 400 in the business categories).
The survey asked respondents how satisfied they were with their provider (on a scale from one to five), and also whether they would recommend the brand to a friend or not. We turned these results into overall customer satisfaction star ratings, then shortlisted the top-performing brands for our awards, and identified the winning and highly commended companies in each category.
Winners of the Finder Customer Satisfaction Awards 2024
Banking Customer Satisfaction
Business Banking Customer Satisfaction
Kids’ Cards Customer Satisfaction
Mortgages Customer Satisfaction
Savings Customer Satisfaction
Personal Loans Customer Satisfaction
Credit Cards Customer Satisfaction
Business Cards Customer Satisfaction
Business Loans Customer Satisfaction
Investing Customer Satisfaction
Breakdown Cover Customer Satisfaction
Car Insurance Customer Satisfaction
Home Insurance Customer Satisfaction
Life Insurance Customer Satisfaction
TV Streaming Customer Satisfaction
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