Finder Awards

Who are we?

Here at Finder, the UK’s fastest growing comparison site, we’re on a mission to help consumers make better decisions. We celebrate companies that create innovative products and services that make life easier, as well as those who provide outstanding service to their customers.

What are the Finder Awards?

Whether you have been recognised by a panel of expert judges in our Innovation Awards, or by your customers in our Customer Satisfaction Awards or Retail Awards, it is a fantastic achievement to be chosen as a winner in your field!

You should have received your award assets, which include badges that you are able to put on your site and share on social channels. Finder Awards will always be free for providers, and we don’t charge consumers to access the insights. So, do feel free to shout about this from the rooftops, show off the awards badge on your site or on social media, and link through to the awards webpage that you will have been sent.

How are the shortlists decided?

For our Customer Satisfaction Awards and Retail Awards, we survey consumers about all the major providers operating in each category. For our Innovation Awards, the shortlist of finalists in each category is selected from across the relevant industry by Finder’s subject area specialists, who identify the providers they feel are displaying key innovations in their field. This shortlist is then passed to an expert judging panel, who decide the winning and highly commended companies by assessing the finalists across three different criteria: uniqueness of innovation, impact in the market and value to customers.

What other benefits can you unlock with your achievement?

Interviews with someone from your leadership team

As a recognised company, you can bag a video interview with your CEO, founder or one of your leaders. This will see your brand get great exposure on our site and social channels, and we can also discuss paid promotion for it! Here are some previous examples of interviews we have done with Anne Boden, the founder of digital bank, Starling, Louise Hill, the co-founder of kids pocket money app, gohenry, and Daniel Hegarty, the founder of mortgage provider, Habito.

Your award assets also include badges that you can use on your site and share on social channels. As shown below, previous winners have been enthusiastic about celebrating their wins online. You’re more than welcome to use these badges and assets on any digital product to show your target audience how loved and innovative your brand is.

Also, if you need any of these assets to be re-sent then get in touch with our Head of Communications at matt.mckenna@finder.com, so he can forward them on to you. Finder’s awards will always be free for providers, and we don’t charge consumers to access the insights! So, do feel free to shout about your win from the rooftops.

Chat with our client services team

You may already know our client services team, but if not, why not get in touch to see if there are any opportunities for us to work together. This could include being featured in new and exciting content opportunities, or securing yourself some prime-spot exposure across our high traffic pages! For more details, drop our team an email at uk@finder.com. For more on partnership opportunities, you can also check out the information here.

Davinder Bansil
Lead Performance Manager (UK)

Stephen Davis
Head of Performance (UK)

Abbi Reid
Performance Manager (UK)

Finder is on a mission to help consumers make better decisions. We celebrate companies that create innovative products and services that make life easier, as well as those who provide outstanding service to their customers.
Finder holds two types of awards: the Customer Satisfaction Awards, held annually, and a series of Innovation Awards, which run throughout the year, focusing on a different sector each time.
Finder Customer Satisfaction Awards
We don’t decide the winners of these awards – you do!
For our latest Customer Satisfaction Awards, announced in January 2022, we surveyed the customers of hundreds of major companies across 16 categories in banking, credit, loans, share trading, mortgages, breakdown cover, insurance and TV streaming. We asked about their experience as a customer, and whether they would recommend the brand they use.
Methodology for the Customer Satisfaction Awards
Our most recent awards, held in January 2022, were based on the results of a customer survey carried out across 16 categories in December 2021. There were more than 18,000 customer responses overall, with a minimum of 750 in each category (and 350 in the business categories).
The survey asked respondents how satisfied they were with their provider (on a scale from one to five), and also whether they would recommend the brand to a friend or not. We turned these results into overall customer satisfaction star ratings, then shortlisted the top-performing brands for our awards, and identified the winning and highly commended companies in each category. If there was a draw between providers who had the same star rating, we used the recommendation score (that is, the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.
Finder Innovation Awards
Finder’s series of Innovation Awards recognise providers that are innovating in their chosen field, by bringing new and impactful features to the market and delivering beneficial services to their customers.
These awards run on a rolling basis throughout the year, focusing on a different sector each time. In September 2020, Finder revealed the winners of the first Investing & Saving Innovation Awards, and in December 2020, announced the results of the first Banking Innovation Awards. The Insurance Innovation Awards were launched in March 2021, followed by the Lending Innovation Awards in June 2021.
Methodology for the Innovation Awards
The shortlist of finalists in each category is selected by Finder’s subject area specialists, who identify providers from across the relevant industry that they feel are displaying key innovations in their field.
The shortlist is then passed to an independent, expert judging panel, who decide the winning and highly commended companies by assessing the finalists across three different criteria: uniqueness of innovation, impact in the market and value to customers.

Thank you for your feedback!

More guides on Finder

Welcome to the 2023 Finder Investing Innovation Awards: People’s Choice
Vote for your favourite investing provider and sign up for a chance to win £500!
Finder Retail Awards
These awards, based on customers’ votes, reveal the best brands for products, from laptops to washing machines.
Finder Green Awards
In 2023 we launched our first ever UK Green Awards, to recognise companies that are making it easy for customers to make greener choices.
Finder Customer Satisfaction Awards
Which brands do customers love? Our annual customer satisfaction awards are decided by the only people who really matter.
Finder Innovation Awards
Finder’s Innovation Awards recognise the brands using tech and creativity to give their customers better value.
People’s Choice Awards
Thousands of you vote in the Finder People’s Choice Awards each year. Find out who topped the polls in our latest awards.

Finder Awards

Only the best and most innovative companies make the grade in our UK awards.