| Supplier name | E.ON Next |
|---|---|
| Green tariffs | |
| Fixed tariffs | |
| Variable tariffs | |
| Dual fuel deals | |
| Manage online | |
| Manage account via app | |
| Manage account by telephone | |
| Live chat support available | |
| Email support available | |
| Can install smart meters | |
| Can offer Warm Home Discount | |
| Percentage renewables (electricity) | 100% |
| Compare More Info |
Data collected by the charity Citizens Advice isn’t particularly encouraging. It shows that in 2020 for every 10,000 customers E.ON Next supplied, it received 29.2 complaints that were escalated to a third party, including to the Energy Ombudsman – a dispute resolution organisation recognised by the energy industry. This was below average in terms of performance across the industry for 2020.
Reviews on the website Trustpilot suggest customers are broadly satisfied, if not ecstatic, with the service they receive from E.ON Next. Out of just over 30,000 customer reviews posted to the site, 48% of posts give E.ON Next a rating of “excellent” while 29% give the firm a “bad” customer service rating (last updated: August 2021).
As one of the larger UK energy suppliers, E.ON Next is well placed to offer a range of products and services to household energy customers, including smart meter installation. For environmentally conscious consumers looking for a big name supplier, E.ON Next could be worth a look, given its relatively recent commitment to provide electricity from 100% renewable sources to all its household customers.
It’s worth noting that, like most “Big Six” energy suppliers, E.ON Next is rarely going to offer the lowest prices for household usage. So if low prices are your main priority, E.ON Next may not be at the top of your list.
Finder scores, in blue, are based on our expert analysis. We also show reviews from users, where we've received more than 10, with a score in yellow. We gather more reviews from customers every year in Finder's customer satisfaction survey.
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