Pockit is an up-and-coming digital banking brand looking to change the way we handle our finances. Moving away from traditional banking systems, Pockit works to deliver all the services given to you by a traditional bank account entirely from your smartphone.
What is Pockit?
Pockit believes “that accounts should be available to all, regardless of income or credit status.” Seeing high-street bank accounts as unreachable for many of the most vulnerable, Pockit provides accessible and affordable prepaid card accounts to anyone regardless of credit history or income. Pockit uses smartphone technology and the best of traditional bank accounts to deliver a service which it hopes will work for everyone.
How does Pockit work?
Apart from the online registration process and the physical card you are sent in the post, Pockit provides all its services directly from your smartphone. The app is simple and functional, streamlining the necessary processes rather than relying on gimmicks, bells and whistles.
The home screen displays your balance, account number and sort code, as well as your most recent transactions. In the app you will be able to:
Transfer money: Select whether you want to send money to someone or pay money into your account.
View your PIN: Answer your security question and view your pin number one digit at a time.
See your statements: A live e-statement which records all payments in and out of your account.
Freeze your cards: Block and unblock your cards, especially helpful if you misplace them. You can also replace them if needed.
Edit your profile: Amend personal details as necessary.
Get support: A collection of FAQs for if you ever get stuck.
You will also be able to earn cashback with Pockit. If you pay with your Pockit card online or instore, you can earn up to 8% cashback at selected retailers. If you upgrade to Pockit Extra, you’ll also earn 1% cashback on your everyday purchases and direct debits (up to £250 spend).
Pockit bank transfers
There are 4 ways you can put money into your account.
Get your wages or benefits paid straight in by your employer or benefits provider– simply give them your account details. You can even get your wages or benefits paid a day early for free.
By bank transfer. Just share your account number and sort code with whoever is transferring the money.
By using a debit card. Simply enter your card details and how much money you want to load into your account.
Pay in with cash at one of over 27,000 PayPoint locations across the UK.
If you’re depositing cash, your funds will transfer into your Pockit account instantly. It can take up to 30 minutes for this to show on your balance and statement.Bank transfers usually take up to 2 hours. However, in some circumstances, they can take up to 3 working days.
In terms of transferring money to someone, it should take around 2 hours for your money to reach the person you’re paying. This is as long as you transfer during normal working hours.
Can Pockit be used abroad?
Travelling with Pockit’s prepaid card is possible, but it wasn’t intended for use abroad. Pockit’s cards are accepted around the world, wherever you see the Mastercard sign. However, unlike some other prepaid cards on the market, Pockit’s come with a hefty charge of 4% when used overseas. If you are looking for a card to travel with it might be better to look elsewhere.
Pockit fees and limits
Pockit offers two different plans. The Standard plan costs £1.99 a month and the Extra plan costs £5.99 a month. Depending on the account you choose, different fees will apply for certain transactions. The fees below are for a standard plan as a full account holder (you’ll be a full account holder once you’ve verified your ID):
Actions
Fees and Limits
Your contactless Pockit Mastercard
Free – just add £10 or more to qualify
Paying in with cash
1.99p
UK national and international transfers
99p
UK ATM withdrawals
1.49p
Monthly membership fee
£1.99
International ATM fee
£2.25
Foreign Exchange fee
4%
Direct debits
99p
Top ups via bank transfer
£10,000 per month
Cash deposits
£249 at a time
Adding money via debit card
£3,000 a month
Withdrawals
£250 a time and £5,000 a month
Pockit’s fees are reasonable given its accessibility, but you may be able to find an account with another challenger bank that relies less on fees.
Is Pockit safe?
Security is very important to Pockit, and as such a number of measures are in place to keep your money safe. Registration requires little personal information, making it more difficult to have your identity compromised.
Your account is kept behind a password and a security question must be answered to access your pin and some of the app’s money-handling functions.
However, as Pockit is not a bank your money won’t be protected by the Financial Services Compensation Scheme (FSCS). Instead, Pockit is an agent of PayrNet Ltd which is an electronic money institution authorised by the Financial Conduct Authority (FCA). This means your money must be held in segregated accounts to keep it safe.
Pros and cons of Pockit
Pros
Registration takes minutes, can be done on your work break.
Contactless Mastercard.
Accessible to anyone regardless of income or credit status.
Streamlined app.
Safe and secure.
No overdraft, helps you to avoid debt.
Earn cashback on your spending.
Choice of plans.
Cons
Small charges on many basic card functions.
Not registered with the Financial Services Compensation Scheme.
Not officially a bank, so you will still need traditional banks for all other financial needs.
High fees for using the card abroad.
Lack of face-to-face communication may put some people off using Pockit’s services.
Customer service information for Pockit
Email support
Telephone support
In-app or live chat
Contact form
Branch support
Our verdict
Pockit can be an alternative to a traditional current account if you want something more techy or are having a hard time qualifying for one because of a not-so-perfect credit score.
However, Pockit’s fees aren’t especially competitive. Even if you’re having trouble getting a traditional account, you could still qualify for a basic current account (which has all the features of a current account except for overdrafts) or for a current account with a digital bank like Monzo or Starling (they only check your credit score when you apply for an overdraft). All of these charge no monthly fees and offer free ATM withdrawals, transfers and payments in the UK.
All in all, you could still consider Pockit for its slick app and ease of use (and we love the bright yellow branding!), just keep in mind that it isn’t the cheapest kid in town.
Frequently asked questions
Pockit makes money through the fees it charges for its account and cards. It also works with Youtility to offer broadband and mobile phone deals, which means it earns a commission every time someone switches suppliers.
A shared balance means the balance on the main account will be shared by all cardholders and can be spent by anyone with a card linked to this. Please note that only the primary card holders can pay into the account.
A separate balance means you can choose how much you transfer to an additional cardholder, and they can only spend up to the balance you transfer.
Very easy, simply transfer money from your current account, use your debit card, head to a PayPoint to make a deposit or request your wages be paid to your Pockit account.
You should receive your Pockit Mastercard within 2 working days, but it can take up to 7. If you haven’t received yours after this time, please contact Pockit support directly to get an update.
Pockit has sped up its transfer process, so it should take around 2 hours for your money to reach the person you’re paying. This is as long as you transfer during normal working hours.
When depositing cash through a PayPoint, your funds transfer to your Pockit account instantly. It can take 30 minutes for this to show on your balance and statement.
Bank transfers usually take up to 2 hours. However, they can take up to 3 working days – depending on how they are sent.
Pockit is a prepaid Mastercard, and so does not use a bank.
Yes, you can. As it’s a prepaid Mastercard, it can be used at over 2 million ATMs and 30 million locations. However, the card is available only in GBP, so you should expect any usage abroad to incur additional charges.
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Michelle Stevens is a deputy editor at Finder, specialising in banking, credit, loans and mortgages. She has a journalism degree from the University of Sheffield and has been a journalist for 15 years, writing on topics including fintech, payment systems and retail. In her spare time, Michelle likes to travel, explore new foodie experiences and attempt to improve her own culinary skills. See full bio
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21 Responses
MarzenaOctober 25, 2018
My account has been restricted they closed my account with money on it , I can’t get them transfer as I don’t have a bank account on my name I want to ask if I will get a new id with they get my account back working as I still would like to use the account
MarzenaOctober 24, 2018
Thank you for quick respond
MarzenaOctober 23, 2018
I provided my details with all the documents to get from basic to full account. As I don’t have an ID – it’s out of date how long will I need to wait for the decision as I really need my full account for tomorrow to get my wage be payed to the account
Finder
JeniOctober 24, 2018Finder
Hi Marzena,
Thank you for getting in touch with finder.
As long as you haven’t sent your valid ID, I’m afraid that the upgrade will take long. Please note that your upgrade will be faster if you send them a high-quality, passport-style photo of yourself, along with separate proof of ID, they cannot accept the same photo twice. They will send you an email when your new, upgraded account is ready to go.
I hope this helps.
Please feel free to reach out to us if you have any other enquiries.
Thank you and have a wonderful day!
Cheers,
Jeni
LunaOctober 22, 2018
What identification is required to open an account?
Finder
joelmarceloOctober 23, 2018Finder
Hi Luna,
Thanks for leaving a question on finder.
You do not need to provide identification to sign up with Pockit. Pockit is a prepaid card and not covered by the Financial Services Compensation Scheme or FSCS, which means that they did not meet the requirements to be added as a bank account therefore, opening up an account is not as strict like in an actual bank. To sign up, please click on the green “Go to Pockit website” at the top of this page.
Please send me a message if you need anything else. :)
Cheers,
Joel
ArturasOctober 9, 2018
When will my card be delivered?
Finder
JhezelynOctober 9, 2018Finder
Hello Arturas,
Thank you for your comment.
According to the information above, you will receive a Pockit Mastercard in 48 hours. If you haven’t received yours yet, please contact Pockit support directly to get an update.
Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.
Regards,
Jhezelyn
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My account has been restricted they closed my account with money on it , I can’t get them transfer as I don’t have a bank account on my name I want to ask if I will get a new id with they get my account back working as I still would like to use the account
Thank you for quick respond
I provided my details with all the documents to get from basic to full account. As I don’t have an ID – it’s out of date how long will I need to wait for the decision as I really need my full account for tomorrow to get my wage be payed to the account
Hi Marzena,
Thank you for getting in touch with finder.
As long as you haven’t sent your valid ID, I’m afraid that the upgrade will take long. Please note that your upgrade will be faster if you send them a high-quality, passport-style photo of yourself, along with separate proof of ID, they cannot accept the same photo twice. They will send you an email when your new, upgraded account is ready to go.
I hope this helps.
Please feel free to reach out to us if you have any other enquiries.
Thank you and have a wonderful day!
Cheers,
Jeni
What identification is required to open an account?
Hi Luna,
Thanks for leaving a question on finder.
You do not need to provide identification to sign up with Pockit. Pockit is a prepaid card and not covered by the Financial Services Compensation Scheme or FSCS, which means that they did not meet the requirements to be added as a bank account therefore, opening up an account is not as strict like in an actual bank. To sign up, please click on the green “Go to Pockit website” at the top of this page.
Please send me a message if you need anything else. :)
Cheers,
Joel
When will my card be delivered?
Hello Arturas,
Thank you for your comment.
According to the information above, you will receive a Pockit Mastercard in 48 hours. If you haven’t received yours yet, please contact Pockit support directly to get an update.
Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.
Regards,
Jhezelyn