If you’re on the hunt for a current account with perks like cashback, TSB could be worth checking out. It has a soft spot for customers who are just at the beginning of their financial journey, such as minors and students. It also runs switching deals from time to time where it offers a cash incentive for opening an account.
To make comparing even easier we came up with the Finder Score. Fees, features and customer service across 20+ of the most popular banks are all weighted and scaled to produce a score out of 10. The higher the score the better the account – simple.
TSB offers a range of current accounts, some of which offer rewards like cashback that might tempt you to switch. Here’s a quick overview of the TSB accounts on offer:
Spend & Save account
TSB’s main fee-free current account offering comes with a decent bundle of perks, including cashback for the first 6 months. Account holders can also open up to 5 saving ‘pots’ that pay interest, though the rate isn’t as competitive as some of the top standalone easy-access savings accounts. Compare other banks’ rewards accounts if you’re looking for other rewards or a juicy switching incentive.
In exchange for a monthly account fee, TSB’s premium current account offers fee-free spending using your debit card abroad, an interest-free overdraft and all the features offered with the Spend & Save account. Like the fee-free account, Spend & Save Plus also offers monthly cashback, but this is not limited to the first 6 months after account opening.
Some banks offer cashback accounts that pay more each month and without a monthly fee so make sure you compare.
TSB’s student account ticks all the boxes with a nice interest rate on balances and an overdraft option. However, don’t forget to compare deals – student accounts come with amazing discounts and offers at most banks!
Graduate account
TSB’s has a graduate account with an ample overdraft option to kick-start your life as a grown-up. Graduate accounts help you make the financial leap between university and work as smooth as possible.
As soon as they turn 11, you can open a TSB children’s account for your kids and they can enjoy earning interest on their account balance. If you want your children to familiarise themselves with banking when they’re even younger, you can compare our selection of children’s accounts – some can be opened when they’re as young as seven.
TSB’s business bank account offers free day-to-day banking for a set period, followed by a simple banking tariff. To be eligible you must be a sole trader, partner or director. The account offers specialist support and can be managed through the mobile app, internet banking, by phone or in branch. The account also comes with a business debit card.
When looking at its current account perks and customer satisfaction scores, TSB falls short — as always, it’s worth shopping around to see if you can find a better deal elsewhere. ”
TSB customer reviews
In our independent 2024 customer satisfaction survey, 77% of TSB’s users said they’d recommend the brand to a friend. Customers highlighted the bank’s friendly customer service. However, some cited poor online banking. Here’s what some of those TSB customers had to say:
“TSB provides great customer service and has really good app features. The online banking is simple and easy to do. And its really easy to open a account just do it online or in the branch. It gives you a savings account too!”
“I struggled to open a TSB account but the staff were more than happy to help me. They were friendly and helpful”
TSB has a Trustpilot score of 4.3 out of 5 from over 25,000 reviews. On the Apple App Store, its mobile banking app scored 4.8 out of 5, based on almost 500,000 user reviews, while it scores 4.7 out of 5 from over 223,000 Google Play Store reviews. These were updated in November 2024.
Pros and cons of banking with TSB
Interest on balances. Instead of going all in with rewards schemes and perks, TSB has chosen to reward its customers with a very competitive interest rate paid on the current account’s balance.
Multiple ways to bank. TSB has over 500 branches across the UK, but you can also manage your accounts online, on the phone or through the smartphone.
Mobile Banking App. Like most traditional banks, TSB’s app isn’t the most advanced you can find around – but it does include most basic banking functionalities.
Global acceptance. TSB’s debit cards are on the Visa network and thus widely accepted around the world.
A wide range of financial products. If you need something else, such as a mortgage or a savings account, chances are TSB has got you covered, as it offers a wide range of different financial deals.
Poor customer service scores. An independent survey of service quality carried out by the Financial Conduct Authority shows that only 50% of TSB customers would recommend their bank. This score puts it in 14th place in terms of overall service quality (results from August 2022).
Poor online and mobile banking experience. The same survey placed TSB in 14th place in terms of the proportion of customers who would recommend their bank’s online services.
Customer service information for TSB
Email support
Telephone support
In-app or live chat
Contact form
Branch support
Opening an account with TSB
To open an account with TSB, you’ll have to provide the following information:
How much you expect to pay in each month
Your salary details and any assets you have
Your nationality/citizenship
Three years of address history
Proof of identity (passport, driving licence, EEA or Swiss national identity card)
Proof of address (utility bill, bank statement)
You can open a TSB account online or by visiting a branch.
Does TSB offer any promotions, discounts or refer-a-friend offers?
Yes, TSB offers joint bank accounts for up to 5 people. This is more than any other account on the market, so it’s an option for larger groups of people. You can start the application process online but will need to finalise it in a branch.
Does bank name offer premium/packaged or premier accounts?
If you are looking for a current account that offers rewards and cashback, TSB could be worth considering, though some banks offer better deals. If the quality of customer service is your main priority, you may want to steer clear of TSB as it doesn’t score highly for customer satisfaction. If TSB’s current accounts are not for you, you can also compare other current accounts.
Frequently asked questions
Yes! There’s no limit on the number of accounts you can open. Remember though to check out the competition and be wary of opening multiple accounts just to use features like overdrafts.
Yes, in some cases. TSB Student Account and Under 19 Account all pay some interest on balances up to a certain limit.
You can find these on TSB’s website. Pick the current account you’re interested in and head to the “important documents” section.
We show offers we can track - that's not every product on the market...yet. Unless we've said otherwise, products are in no particular order. The terms "best", "top", "cheap" (and variations of these) aren't ratings, though we always explain what's great about a product when we highlight it. This is subject to our terms of use. When you make major financial decisions, consider getting independent financial advice. Always consider your own circumstances when you compare products so you get what's right for you. Most of the data in Finder's comparison tables has the source: Moneyfacts Group PLC. In other cases, Finder has sourced data directly from providers.
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All user-submitted reviews must meet our review guidelines. These set out our standards and expectations, including that the review is from by a genuine user of the relevant product or service and that it is honest, authentic and respectful. We explicitly prohibit fake or otherwise misleading reviews and we check all submissions, but we make no guarantee as to the authenticity of any published review or reviewer. Some reviews may be submitted (regardless of sentiment) in exchange for entry into any competition(s) for which we are the promoter.
Valentina Cipriani was a writer at Finder UK. She wrote news, features and guides about banking and credit cards, helping people to improve their financial lives. She holds an MA in International Journalism. See full bio
Jason is a writer and editor. He worked as a senior subeditor for Finder for 5 years and in that time became familiar with a wide range of financial products and services. Before that, he worked for Australian Associated Press. He has a BA from Macquarie University in Australia. Jason loves to help other people find new ways to save money. See full bio
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