Welcome to the Finder Customer Satisfaction Awards 2025
Our awards are decided by the only votes that really matter – yours. We partnered with the research consultancy Censuswide to ask customers of major banking providers in the UK to tell us about their experiences. Now we can reveal which current accounts were rated the best for customer satisfaction.
Current Accounts Customer Satisfaction Winner
Chase
Chase is the winner of this year’s award, with a very impressive 100% of customers in the UK saying they would recommend the current account provider to a friend! Customers particularly like the cashback offers and customer service.
Current Accounts Customer Satisfaction Champions
Any brand which had at least 90% of customers recommend it has been recognised with a customer satisfaction champion award. A huge congratulations to this year’s champions, who have provided an excellent standard of customer satisfaction:
Revolut
Monzo
Bank of Scotland
Monzo
Bank of Scotland
Starling Bank
first direct
first direct
Our 2025 customer satisfaction league table
We asked customers of the investing platforms featured in this table whether they’d recommend it to a friend and we’ve ordered the table by the percentage score. Our independent survey was carried out in January 2025.
| Brand | Logo | Customers who’d recommend | Review | |
|---|---|---|---|---|
Chase |  | 100% | Chase stands out amongst the crowded current account market by offering its current account holders 1% cashback (up to £15 a month). | |
Revolut |  | 93% | Revolut’s Revolut is an app-based banking brand with a range of personal e-money accounts and offers fee-free spending abroad. | |
Starling |  | 93% | Starling’s easy-to-use app and current account is the perfect way to track your spending habits, and it’s also good for travelling abroad. | |
Monzo |  | 90% | Popular digital challenger bank Monzo offers app-based current accounts that are packed with useful money tools. | |
first direct |  | 90% | Known for its reliability and providing great customer service on the phone 24/7, first direct is loved by customers. | |
Bank of Scotland |  | 90% | Bank of Scotland is a subsidiary of the Lloyds banking group that offers solid benefits and a variety of accounts. | |
NatWest |  | 89% | With NatWest, is an established bank with good customer service and a network of branches. | |
Nationwide |  | 89% | Nationwide offers a wide range of current accounts, some of which come with great incentives and perks. | |
HSBC |  | 86% | With HSBC,you get the benefits of a global bank such as security, 24/7 customer service and fraud detection. | |
Lloyds Bank |  | 85% | Lloyds comes with the pros of a major UK bank: a network of branches, customer service and top-level security. | |
Kroo |  | 83% | Kroo gives a good interest rate on your current account balance as well as fee-free spending abroad. | |
Halifax |  | 81% | Halifax has several current account options, ranging from basic accounts up to reward accounts and has a range of services on offer. | |
Virgin Money |  | 80% | Virgin Money has developed a comprehensive current account offering, which includes interest on your balance and free overseas card use. | |
The Co-operative Bank |  | 80% | With The Co-operative Bank‘s current accounts, you can get a range of benefits and features while also supporting their ethical approach. | |
Barclays |  | 79% | Current accounts by Barclays offers a full range of current accounts with different sets of perks and rewards. | |
Santander |  | 78% | High street bank Santander offers a wide range of current accounts, some with cashback and other perks. | |
RBS |  | 77% | Royal Bank of Scotland (RBS) offers a selection of current accounts that include cashback at selected retailers and other perks. | |
Metro Bank |  | 77% | Metro Bank is all about better customer service and transparency. You don’t need an appointment to open a bank account. | |
TSB |  | 73% | TSB offers a range of account options, including some specifically geared towards students and young people. | |
Monese |  | 67% | Monese is a digital banking app and card using smartphone technology to improve your banking experience. |
Customer satisfaction ratings methodology
We asked people who’d used a current account provider within the previous 12 months to rate their satisfaction with the service they received and whether they’d recommend the provider to a friend. Our independent survey of 752 current account customers was carried out in January 2025.
We have shown the percentage recommended score in the table above and used these ratings to decide the winners of our awards. Where there was a draw on the “would recommend percentage”, we used the overall rating out of 5 as a tie-breaker.
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