Welcome to the Finder Customer Satisfaction Awards 2025
Our awards are decided by the only votes that really matter – yours. We partnered with the research consultancy Censuswide to ask customers of major business bank account providers in the UK to tell us about their experiences. Read on to discover this year’s winner and champions…
Business Bank Accounts Customer Satisfaction Winner
Monzo Business
Monzo Business has taken the top position in the 2025 Customer Satisfaction Business Banking Awards with a 97% recommendation score! Customers particularly loved the efficiency and ease of use.
Business Bank Accounts Customer Satisfaction Champions
Any brand which had at least 90% of customers recommend it has been recognised with a customer satisfaction champion award. A huge congratulations to this year’s champions, who have provided an excellent standard of customer satisfaction in the business banking space:
Airwallex
Anna
Virgin Money
Royal Bank of Scotland
Anna
Virgin Money
Royal Bank of Scotland
Revolut Business
Zempler Bank
Lloyds Bank
Zempler Bank
Lloyds Bank
Best business banks for customer satisfaction in 2025
| Brand | Logo | Customers who’d recommend | Review | |
|---|---|---|---|---|
Monzo Business |  | 97% | Monzo Business is rated highly by its customers for ease of use and the ability to manage accounts through its innovative mobile banking app. | |
Airwallex |  | 97% | Airwallex has competitive foreign exchange rates, multi-currency cards and monthly account fees can be waived if certain account conditions are met. | |
Revolut Business |  | 97% | A Revolut Business account is slick, smart and easy to use and set up and great for customers who need to make international payments. | |
Anna |  | 93% | Anna is a digital-only business account which also comes with invoicing and expense management features. | |
Zempler |  | 93% | Zempler is a business bank account designed for small businesses and is FSCS protected. | |
Virgin Money |  | 90% | Virgin Money is a great option if you’re happy to do most of your business banking online with a free trial available. | |
Lloyds Bank |  | 90% | Long-established Lloyds Bank offers business accounts for new and established businesses as well as one for clubs and charities. | |
RBS |  | 90% | Royal Bank of Scotland is loved by business banking customers for its “trustworthiness” and level of service. | |
Santander |  | 87% | Santander operate a range of different business accounts, some of which come with discounted fees for startups or customers who are switching. | |
Tide |  | 83% | Tide is a digital-only business banking provider, and its customers highlighted its “top notch” customer service and ease of use. | |
Allica Bank |  | 83% | Allica Bank provides a business bank account that offers cashback on your spending and no monthly fees, as well as a dedicated relationship manager. | |
TSB |  | 83% | TSB‘s business banking services have proved popular with customers due to the bank’s reliability and good level of customer service. | |
Mettle |  | 83% | Mettle is a digital-only offshoot from parent company NatWest which is free to open and use, and it has strong mobile banking features. | |
HSBC |  | 80% | HSBC offers business banking for startups and new businesses, existing and larger businesses, as well as community organisations. | |
Barclays |  | 77% | Another high-street veteran Barclays business accounts cover most business needs and come with all the advantages of a big bank. | |
The Co-operative Bank |  | 77% | The Co-operative Bank is known for its ethical business banking, and customers commended it on its helpful service. | |
NatWest |  | 73% | NatWest offers a range of business banking options, including specialised accounts for startups and charities. | |
Metro Bank |  | 70% | Metro Bank offers different business account types depending on what your business does and how much it earns. |
Customer satisfaction ratings methodology
We asked people who’d used a business bank account within the previous 12 months to rate their satisfaction with the service they received and whether they’d recommend the provider to a friend. Our independent survey of 540 business banking customers was carried out in January 2025.
We have shown the percentage recommended score in the table above and used these ratings to decide the winners of our awards. Where there was a draw on the “would recommend percentage”, we used the overall rating out of 5 as a tie-breaker.
The customer satisfaction champions were decided by their recommendation scores (the percentage of survey respondents who would recommend the brand to a friend). Any brand which had at least 90% of customers recommend them has been recognised with a customer satisfaction champion award.
More resources on Finder