Mercedes roadside assistance

Whether you’re driving a recently purchased Mercedes or a previously owned model, reliable roadside assistance can be invaluable. Understanding your options for general roadside support can ensure you’re ready for any eventuality.

What is breakdown cover?

Breakdown cover is a type of insurance that offers assistance when your car fails. This service can include towing, on-the-spot repairs, and other necessary support to help you continue your journey.

What is roadside assistance?

Roadside assistance provides help to drivers whose cars have broken down. Typical services include battery jump-starts, tire changes, fuel delivery, and towing to a repair facility if needed.

Where can I get breakdown cover for my Mercedes?

Breakdown cover for your Mercedes can be obtained from Mercedes-Benz’s own program, various insurance providers, and specialised breakdown service companies. Comparing different plans can help you find the best coverage.

What will roadside assistance cover for my Mercedes-Benz?

Mercedes-Benz roadside assistance typically covers a comprehensive range of services designed to assist you when faced with vehicle issues. These services often include:

• Roadside repair services to fix minor mechanical or electrical problems.
• Towing services to transport your vehicle to a nearby repair facility if it cannot be fixed on-site.
• Battery jump-starts to help you restart your vehicle if the battery fails.
• Flat tire changes to replace a punctured or damaged tire with your spare.
• Lock-out assistance if you accidentally lock your keys inside your vehicle.
• Fuel delivery if you run out of fuel while on the road.

How much does Mercedes-Benz breakdown cover cost?

The cost of Mercedes-Benz breakdown cover can vary based on several factors beyond the usual considerations such as age and driving history. Additional factors influencing the cost include:

• Age and condition. As older vehicles may require more extensive assistance.
• Breakdown history. Including any past incidents that may affect risk assessments.
• Duration. Whether you opt for short-term or annual coverage.
• Level of cover. Including any optional extras such as European coverage or enhanced roadside assistance services.

What does Mercedes-Benz breakdown cover include in the UK?

In the UK, Mercedes-Benz breakdown cover typically offers a comprehensive range of services to ensure you receive assistance wherever and whenever you need it. Key features of Mercedes-Benz breakdown cover often include:

• Roadside assistance and repair to resolve minor issues and get you back on the road quickly.
• Vehicle recovery services to transport your vehicle to a Mercedes-Benz-approved repair facility if it cannot be repaired at the roadside.
• Home start services, providing assistance if your vehicle fails to start at your home address.
• Onward travel options such as car hire or accommodation if your vehicle cannot be repaired promptly, ensuring you can continue your journey or return home.

These comprehensive coverage options ensure that Mercedes-Benz drivers in the UK are well-supported in various breakdown scenarios, offering peace of mind and reliable assistance when needed.

What isn’t covered with Mercedes breakdown cover?

Mercedes breakdown cover usually excludes:

• The car is not properly maintained. General maintenance of cars, such as oil checks and tyre checks, are important to ensure a vehicle is safe to drive.
• The car breaks down on private land. The recovery vehicle may not be able to access the land you’re stranded on.
• The car breaks down after a collision. At the very least, recovery may be delayed while emergency services tend to the scene of an accident. Some policies may also completely exclude breakdown recovery following a collision.

It’s important to review the terms and conditions of your policy to understand any exclusions.

Is short-term or annual cover better value for my Mercedes?

Finder insurance expert Danny Butler answers

Choosing between annual and short-term breakdown cover depends on various factors specific to your driving habits.

If you drive frequently—whether your vehicle or others’—and want the assurance of breakdown assistance whenever needed, opting for an annual policy usually offers better financial value. Short-term cover tends to be pricier per day and could exceed the cost of an annual plan.

Conversely, if your driving is infrequent — such as borrowing or renting a vehicle for short periods — temporary breakdown cover could be a more economical choice, especially when paired with temporary car insurance. This might also be advantageous if you typically use your vehicle for local trips but occasionally embark on longer journeys.

Another consideration is combining annual vehicle breakdown cover for your main car with short-term cover for occasional use of other vehicles. Alternatively, consider annual personal breakdown cover, which protects you regardless of the vehicle. While pricier than single-vehicle policies, it may prove more cost-effective if you frequently switch between cars.

Pros and cons of Mercedes breakdown cover

Bottom line

General roadside assistance for Mercedes vehicles delivers vital services for breakdown situations. Pick a plan that aligns with your driving habits and provides the required security.

Frequently asked questions

• What does Mercedes roadside assistance typically cover?

  Mercedes roadside assistance often includes services such as towing, flat tire changes, battery jump-starts, lockout assistance, and fuel delivery. Coverage specifics can vary, so it’s advisable to review your policy for details.

• Can I purchase Mercedes roadside assistance separately from my car insurance?

  Yes, Mercedes roadside assistance can typically be purchased as a standalone product directly from Mercedes or through specialised breakdown service providers. This allows you to tailor your coverage to your specific needs.

• Is Mercedes roadside assistance available for both new and used vehicles?

  Yes, Mercedes roadside assistance is generally available for both new and used vehicles. Whether you drive a brand-new Mercedes or a pre-owned model, you can typically obtain roadside assistance coverage tailored to your vehicle’s age and mileage.

• What should I consider when choosing a Mercedes roadside assistance plan?

  When selecting a Mercedes roadside assistance plan, consider factors such as the extent of coverage (e.g., towing distance limits), response times, availability of services in Europe or the UK, and any additional perks or benefits offered by the provider.

• If I travel frequently in Europe, will my Mercedes roadside assistance cover me abroad?

  Yes, many Mercedes roadside assistance plans include coverage throughout Europe. However, it’s essential to check your policy details to ensure that you have comprehensive coverage in all the countries you plan to visit.

Written by

Connor Steele

Senior associate publisher

Connor is a senior associate publisher at Finder, specialising in insurance and investing. He's been sourcing and analysing data in both subjects for around 4 years, supporting Finder's publishing team. Connor holds a BSc in Accounting and Finance from the University of Sussex and when he's not at work, you can find him at his local gym keeping fit. See full bio