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Welcome to the Finder Banking Customer Satisfaction Awards 2024
These awards are decided by the only vote that matters – yours. We asked current account customers of all the major UK banks to tell us what they thought about their services and features, and here’s what they said.
The winners
The winners are based on both overall satisfaction scores (star ratings) and recommendation scores (the percentage of customers who said they’d recommend the brand to a friend).
So, without further ado, here are the winners of Finder’s Banking Customer Satisfaction Awards for 2024. (*drum roll, please*)
Banking Customer Satisfaction Winner
Chase
In such a competitive market, we ended up with not one, not two, but three winners! The first is digital bank Chase due to its score of 4.9 out of 5 and a superb recommendation percentage. 100% of Chase’s customers we surveyed said they would recommend it to a friend.
Banking Customer Satisfaction Winner
first direct
Tied with Chase, the original online-only bank first direct also took our top spot this year. first direct scored 4.9 out of 5 and 100% of its customers said they would recommend its current account to a friend.
Read our review of first direct
Banking Customer Satisfaction Winner
Starling
Last year’s winner Starling kept its crown, also scoring 4.9 out of 5 stars. Once again, an impressive 100% of the customers we surveyed would recommend the bank to a friend, highlighting its intuitive app and range of features.
Best banks for current account customer satisfaction in 2024
| Brand | Logo | Overall satisfaction | Customers who’d recommend | Review | |
|---|---|---|---|---|---|
| Chase |  | ★★★★★ | 100% | It’s the first year for this bank in our customer satisfaction awards and Chase is right at the top. Customers loved its cashback feature and customer service, securing it a score of 4.9 out of 5. | Read our review |
| first direct |  | ★★★★★ | 100% | Known for providing great customer service on the phone 24/7, the UK’s first telephone bank and HSBC sibling first direct only offers one current account. But customers love it, scoring 4.9 out of 5 in our survey. | Read our review |
| Starling |  | ★★★★★ | 100% | Starling’s digital-only current account is quick to open and efficient to manage, and the app is packed with features. It also scored 4.9 out of 5. | Visit Starling |
| Monzo |  | ★★★★★ | 98% | Popular digital challenger bank Monzo offers app-based current accounts that are packed with features, with customers in our survey highlighting the useful money management and savings tools. It scored 4.9 out of 5. | Read our review |
| Bank of Scotland |  | ★★★★★ | 98% | Bank of Scotland is a subsidiary of the Lloyds banking group. Its bank branches are mainly in Scotland, although you can live elsewhere in the UK to open an account. It scored 4.8 out of 5 in our survey. | Read our review |
| Nationwide |  | ★★★★★ | 96% | The last building society that does banking on a national level, Nationwide offers a good range of current accounts, some of which come with great incentives and perks, from interest paid on your balance to insurance options. It scored 4.8 out of 5. | Read our review |
| Revolut |  | ★★★★★ | 95% | Revolut’s multi-currency digital account is good for travelling and for sending money abroad. It scored 4.6 out of 5. You can exchange and hold multiple currencies for free, and also use it as a standard UK current account – although you can’t deposit cash or cheques. | Read our review |
| NatWest |  | ★★★★★ | 91% | With NatWest, you can choose between free current accounts and paid-for rewards accounts. Customers praised its dependable service and easy-to-use mobile banking app, securing it a score of 4.6 out of 5. | Read our review |
| RBS |  | ★★★★★ | 91% | Royal Bank of Scotland is NatWest’s sister bank. Just like its peer, it offers a selection of current accounts that include cashback at selected retailers. It achieved a score of 4.6 out of 5. | Read our review |
| Santander |  | ★★★★★ | 91% | High street bank Santander comes with all the advantages of a big bank and offers a wide range of current accounts. Among its top-selling points is the option of earning cashback on your bills. It scored 4.6 out of 5. | Visit Santander |
| Lloyds Bank |  | ★★★★★ | 93% | Lloyds offers current accounts that suit a wide range of needs, has a large branch network and has been investing in its digital banking features too. It’s score in our survey was 4.4 out of 5. | Read our review |
| Barclays |  | ★★★★★ | 90% | Current accounts by Barclays come recommended by 90% of its customers in our survey and scored 4.4 out of 5. Respondents praised the bank’s helpful customer service and trustworthiness. | Read our review |
| Virgin Money |  | ★★★★★ | 88% | Virgin Money has been steadily growing its current account range since its launch in 2019. Customers that we polled were fairly happy with the customer service and banking app, securing it 4.3 out 5. | Read our review |
| Halifax |  | ★★★★★ | 86% | Halifax has several current account options, ranging from basic accounts up to reward accounts. Customers in our survey highlighted its reliability and range of services on offer. It scored 4.3 out of 5. | Read our review |
| The Co-operative Bank |  | ★★★★★ | 84% | The Co-operative Bank prides itself on its customer-led Ethical Policy, which was a main draw for a lot of customers in our survey. It has one standard current account, a packaged current account and a basic bank account. It scored 4.1 out of 5. | Read our review |
| HSBC |  | ★★★★★ | 84% | HSBC has three everyday current accounts in its roster, depending on your personal circumstances and income. Many of its customers in our survey were long-standing account holders and were pleased with the customer service. It scored 4 out of 5. | Read our review |
| TSB |  | ★★★★★ | 77% | The TSB banking brand returned to the UK high street in 2013. Some customers in our survey praised its good level of customer service. It scored 3.9 out of 5. | Visit TSB |
How satisfied are Brits with their current account provider?
| Response | % of respondents |
|---|---|
| Very satisfied | 56.13% |
| Reasonably satisfied | 30.65% |
| Neither satisfied nor dissatisfied | 9.54% |
| Moderately dissatisfied | 2.32% |
| Highly dissatisfied | 1.36% |
Source: Finder survey by OnePoll of 750 Brits
Customer satisfaction scores methodology
In December 2023, we ran a customer satisfaction survey on current accounts. 750 people answered and told us how happy (or not) they were with their current account provider.
The survey asked respondents how satisfied they were with their current account on a scale from 1 to 5, and also whether they would recommend their banking provider to a friend. We turned the results into star ratings and shortlisted the top-performing brands for our awards. Where there was a draw in terms of star ratings, we used the recommendation score (the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.
Full details of our star ratings for this sector are on the banking ratings methodology page.
Banking scores
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
The customer satisfaction score is based on a survey of 750 customers carried out in December 2023.
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