The American Express range
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No longer just the preserve of city mogul types, Amex now has a range of cards to suit credit card first-timers through to high-flying big-spenders. You can earn flights, holidays, hotel stays, gift vouchers and more with its numerous rewards programmes, which include American Express Experiences – bringing cardholders tickets to some of the most popular gigs, films and theatre shows.
American Express is also more widely-accepted than it used to be, has constantly-manned 24/7 customer service and has enhanced security measures for cardholders (including refund, purchase and fraud protection).
More about American Express
American Express offers many benefits for credit card customers and these are just some of them.
- Customer Service. Credit where credit’s due – the US generally does customer service better than us Brits. Our trials of Amex’s customer service and our user survey only strengthened this view. American Express provides almost-alarmingly-chirpy customer service 24 hours a day seven days a week; over the phone, by text, through email or straightforward mail. American Express also has a “Global Assist” team so even when you’re outside the UK, you can still contact someone, any time of the day, regardless of what country you’re calling from.
- Security and fraud prevention. To minimise fraudulent use of your card, American Express uses secure systems and early detection programmes. A key feature, however, is the “Fraud Protection Guarantee” whereby you won’t be held responsible for fraud as long as you use your card carefully. American Express credit card customers also register for a “SafeKey” to add security to online purchases and you get free text and emails of your card activity.
- Section 75 protection. All UK credit cards come with protection under Section 75 of the Consumer Credit Act. Purchases of individual items between £100 and £30,000 can be refunded if for some reason you don’t get what you paid for. Charge cards technically aren’t covered by this rule, however Amex voluntarily provides purchase protection on its charge cards.
- Global acceptance. American Express credit cards are accepted in a large number of countries around the world. Additionally, when you make a purchase abroad, it is converted to US dollars and then into UK pounds once the transaction goes through. If you make a purchase in the US or in US dollars, it is directly converted to UK pounds.
- Digital capability. To ensure you’re on top of your finances, you can manage your account online or via the Amex app, anywhere in the globe, at any time. This does not just include your credit card balance, but you can also pay bills and review your rewards and loyalty points as well.
Fantastic redeemable points, with knowledgeable staff within customer services”
How to apply for an American Express credit card
The quickest way to apply for an American Express card is online. You simply fill out an online form providing personal information such as name, address, income and work status.
Eligibility requirements
There are basic eligibility requirements you will most likely need to meet to be accepted for an American Express credit card. The eligibility requirements are as follows:
- You are aged 18 years or over
- You have a permanent UK home address
- You have a current UK bank or building society account
- You don’t have a history of bad debt
- You have been working for longer than one year if self-employed
American Express have a range of cards with several different requirements, so you will need to check your eligibility against each card when you apply (as they may differ). When you do apply, it can take as little as 10 minutes and you can get a response regarding eligibility in 60 seconds.
Typically you won’t be approved if you’ve got a history of bad debt or don’t meet the above eligibility criteria. If you’ve got an outstanding CCJ or are on an individual voluntary arrangement (IVA) it is also likely you will not be approved. Equally, if you don’t have a credit record at all, you may be turned down.
What is the Membership Rewards programme?
A number of American Express cards let cardholders earn reward points via the Membership Rewards programme. When you activate your card you’ll be automatically enrolled into this, and you’ll be awarded points almost every time you use your card. From buying petrol to groceries, you can accumulate points almost anywhere, and redeem them on almost anything – from clothes to electronics. You can even use them to book flights, hotels or car hire while abroad.
What is American Express Experiences?
American Express Experiences (formerly American Express Invites) is a rewards programme which offers exclusive pre-sale tickets, discounts and competitions.
What is the “Plan It” instalment plan?
Amex’s “Plan It” launched in the UK in February 2024, providing Cardmembers with the flexibility to pay off big purchases through fixed monthly instalments with no additional enrolment or credit checks.
You can select an eligible purchase of over £100 or a balance amount of over £100 to pay off in monthly instalments, and choose a plan duration of either 3, 6 or 12 months. Instead of being charged interest on the amount included within the plan, there is a fixed monthly fee. The instalment amount and fee is then added to the minimum required payment on your credit card bill each month.
You can have several instalment plans at the same time, depending on your card limit. Just remember, you must pay off all of these instalments within your specified timeframe to avoid extra interest or potential damage to your credit score.
If you don’t pay your monthly minimum payment for 2 consecutive statements, Amex will cancel any instalment plans on your account and add the instalment plan balance to your main account balance. This would mean it could start incurring interest.
Customers who use their Amex credit card to buy an item costing over £100 with “Plan It” are still covered under Section 75 of the Consumer Credit Act.
Can I use my American Express card to book taxis and private cars?
Yes, you can use your Amex card, including the American Express Platinum card, with a number of taxi companies in the UK, including:
- Addison Lee
- CityFleet
- Flyde Executive Cars
- Silverpay Services
- Checker Cars
- Driven Worldwide
- Radio Taxis
Do I need to notify American Express if I travel?
No, although American Express encourages all customers to keep their contact details up to date in case it needs to contact you.
American Express customer reviews
American Express was highly commended in the credit cards category of the Finder Customer Satisfaction Awards 2024, with customers praising its rewards and customer service. An impressive 93% of customers in our survey said they’d recommend the brand to a friend.
One respondent cited the “industry leading rewards scheme” as a real benefit.
Amex cards aren’t as widely accepted as Visa and Mastercard, but for many customers, the rewards make it worthwhile. “It gives rewards which is better than most brands but it’s not accepted everywhere,” said another respondent.
Contact American Express’ customer support
For any queries, ring your card’s telephone number as found below:
Centurion Card | 0808 100 50 50 |
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Platinum Card | 0800 917 8054 |
Preferred Rewards Gold Credit Card | 0800 917 8050 |
The American Express® Card | 0800 917 8045 |
British Airways American Express Premium Plus Card | 0800 917 8020 |
British Airways American Express Card | 0800 917 8020 |
Platinum CashBack Credit Card | 0800 917 8047 |
American Express Rewards Credit Card | 0800 917 8047 |
Nectar American Express Credit Card | 0800 917 8015 |
Vitality American Express Credit Card | 0800 917 8047 |
Marriott Bonvoy™ American Express® Card | 0800 917 8019 |
Harrods American Express Card | 0800 917 8047 |
Pros and cons of American Express credit cards
Pros
- Widely accepted around the world
- 24/7 customer service
- Plenty of rewards and other perks including the Membership Rewards programme
Cons
- May not be accepted by smaller shops and restaurants
- Fewer options for customers with limited or poor credit history
- Some credit cards may be subject to monthly fees
Our verdict
There’s no doubt about it: American Express is one of the big hitters among credit cards but you’ll need a decent credit record to get one.
Amex consistently scores highly in our customer satisfaction surveys – customers love the service and rewards they get. There’s plenty to take advantage of with its cards, such as earning holidays, flights, hotel stays and gift vouchers. However, some cards come with a fee, and your finances will need to be in decent shape for you to get approved for an Amex.
Overview of American Express credit cards
Representative APR | From 30.7% to 701.4% |
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0% balance transfer offer | No balance transfer offer available |
0% purchases offer | No purchases offer available |
0% money transfer offer | No money transfer offer available |
Cashback with brand | Up to 6% |
Cashback elsewhere | Up to 2% |
Cash advance | From 30.7% |
Introductory bonus offer | Up to 80,000 |
Frequently asked questions
Finder credit card ratings
Finder scores, in blue, are based on our expert analysis. We also show reviews from users, where we've received more than 10, with a score in yellow. We gather more reviews from customers every year in Finder's customer satisfaction survey.
To find out more, read our full methodology.
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