Who can help?

If you want to contact your provider about its products or services, or to cancel, you’ll need to get in touch with the provider directly. You won’t be able to do that via Finder. Our reviews show the type of customer contact services providers offer, such as live chat.

If you’re struggling or are unsure where to turn to, or if you have a complaint about your provider, you can find useful contacts in the list below. We’ve included organisations that offer money help and support for free.

Free support

There are several well established, free sources of money help in the UK, including some specialists in debt help.

General help with money

MoneyHelper. This service is provided by the government and has a website with live chat, and a free helpline: 0800 1387777.

Help with debt

MoneyHelper. The government-backed service offers specialist debt help including access to a debt adviser. There’s also a free helpline: 0800 1387777.
Citizens Advice. This is also government-backed, and can help you find out if you might be entitled to extra benefits or grants. There’s a website and helpline: for England it’s 0800 144 8848 and Wales is 0800 702 2020.
StepChange. This charity has 30 years of experience providing free, expert debt advice. The website offers advice online, or you can call on 0800 1381111.

Help with benefits, consumer rights or employment issues

Citizens Advice. The government-funded organisation runs a network of charities providing advice. There’s a website and helpline: for England it’s 0800 144 8848 and Wales is 0800 702 2020.

Complaints

Your first port of call should always be the provider itself – ask for its complaints procedure. If you’re not satisfied with its response to your complaint, you can escalate it. Citizens Advice can help with advice about this (see above).

The Financial Ombudsman. If the company you have a complaint about is authorised by the Financial Conduct Authority, you can complain to the Financial Ombudsman if you’ve exhausted the company’s internal complaints process. The ombudsman can usually help with complaints about:

• Bank accounts, payments and cards
• Payment protection insurance (PPI)
• Home, car, travel and other types of insurance
• Loans and other credit, like car finance
• Debt collection and repayment problems
• Mortgages
• Financial advice, investments and pensions

The Financial Ombudsman has a website and a phone number: 0800 0234567.

Financial advice

Advisers. You can get free guidance from the sources above, such as MoneyHelper, but if you want advice from a qualified professional, you’ll need to pay for it. You can browse advisers on sites such as Unbiased, or you could consider a well-known provider such as Hargreaves Lansdown.

Other sources

There are loads of providers of loans, mortgages and other forms of credit, and you can compare lots of them on Finder. Below, we’ve listed a few sources, but you’ll find many more in our guides and comparisons.

Loans

Loan eligibility check. Checking your eligibility for a loan won’t affect your credit score. Finder has partnered with the broker Loans Warehouse to provide this free eligibility check service.

Mortgages

Mortgage eligibility check. Checking your eligibility for a mortgage doesn’t affect your credit score. Finder has partnered with the broker L&C to provide this free eligibility check service.

About Finder

You’ll find tips on saving money throughout Finder. Every month, we help 4 million people around the world make better decisions about their money, and we’re adding more guides, reviews and comparisons every day.