SigFig review

Overview

Fees	★★★★★ 4.7/5	It’s free for smaller accounts, but a 0.25% fee applies for portfolios above $10,000.
Minimum deposit requirement	★★★★★ 1/5	A minimum deposit of $2,000 is required.
Account selection	★★★★★ 5/5	Select from individual, joint and retirement accounts.
Tax advantages	★★★★★ 5/5	Both retirement accounts and tax-loss harvesting are offered.
Customer support	★★★★★ 2/5	Support is available by email and phone, but we couldn’t reach anyone.
Customer feedback	★★★★★ 3/5	Little investor feedback is available for this service.
Mobile app	★★★★★ 4.2/5	The app is fairly well-received, but investors complain of login errors.

To learn how our star ratings are calculated, read the methodology at the bottom of the page.

How does SigFig work?

SigFig works a bit differently than other robo-advisors because it doesn’t manage your investments on its own. It takes over your brokerage account at Fidelity or Charles Schwab. So if you have an account with one of these firms, your money stays there and SigFig manages it there.
If you have an account with another brokerage or don’t have one at all, SigFig opens your account with Fidelity and transfers your funds over, if applicable. You can choose from an individual account, joint account and most IRAs.
Additional services from SigFig include:

• Building your portfolio based on your risk tolerance, financial situation and whether you plan to invest short or long term
• Investing your money in low-cost, commission-free ETFs
• Offering exposure to real estate and short-term US Treasury securities
• Rebalancing your portfolio automatically
• Suggesting free tax-loss harvesting services to minimize your tax burden

How easy is it to use?

To begin using SigFig, first answer a quick questionnaire about your financial situation and investing goals. The platform then recommends a diversified portfolio built with up to 27 different ETFs. The process should take about three minutes and you can manage your account via your desktop or the mobile app. You can also track your portfolio’s performance.

Who is SigFig best for?

This robo-advisor is likely to best suit:

• New investors who want their accounts managed for them. SigFig builds and manages your portfolio for you, so it’s solid for the set-it-and-forget-it investor.
• Retirement investors. Because SigFig can manage most IRAs and rollovers, this may be a strong option for investors who want retirement assets automatically managed.

Pricing and fees

SigFig charges no management fee for the first $10,000. After, it charges a management fee of 0.25%, which is comparable to other portfolio management companies.

As with all robo-advisors, expect to pay expense ratios based on the underlying funds you’re invested in. SigFig uses ETFs with expense ratios ranging from 0.07% and 0.15% — a similar range to its competitors.
SigFig also offers free access to financial advisors. This is a huge advantage over its competitors that only offer this service with a high minimum investment or sometimes not at all.

Features	Automated diversified portfolios Automatic rebalancing Tax-loss harvesting Access to financial advisors
Account minimum	$2,000
Annual fee	None for first $10,000, 0.25% after
Fund fees	0.07% to 0.15%
Transfer fees and commissions	None

Is SigFig legit?

SigFig was founded in 2007 and is currently based in San Francisco. It’s not accredited with the Better Business Bureau (BBB), but it holds an A+ rating.
SigFig doesn’t actually hold your assets, so you could look into partnered brokers Charles Schwab and Fidelity Investments. Both are well-known investment management firms and are rated by the BBB.

• Charles Schwab: A
• Fidelity Investments: C –

There are no complaints against SigFig listed on the Consumer Financial Protection Bureau (CFPB) database. However, all three partner brokerages have recent complaints listed there.
FirmRecent CFPB Complaints

Charles Schwab	Total: 205 Checking or savings account: 134 Credit reporting, credit repair services, or other personal consumer reports: 54 Credit card or prepaid card: 6 Mortgage: 5 Money transfer, virtual currency, or money service: 4
Fidelity Investments	Total: 17 Credit card or prepaid card: 12 Credit reporting, credit repair services, or other personal consumer reports: 4 Mortgage: 1

SigFig reviews and complaints

SigFig has few reviews, but most are relatively favorable. None are listed on the Better Business Better, which has rated SigFig an A+ for resolving just one complaint in three years. Trustpilot offers one review, which praised the platform for its portfolio performance tracker and other technological features. Commentary on Reddit mostly deals with comparing the partner brokers.
As of February 2022, the SigFig app has a 3.0 rating on the Google Play store and a 4.5 rating on the Apple App Store. Most positive reviews highlighted the app’s interface and metrics features. But several negative ones mentioned being unable to link specific accounts.

Pros and cons

How do I sign up?

Signing up for SigFig is fairly straightforward.

1. Visit its homepage and select the Invest With SigFig tab.
2. Answer questions about your financial situation and goals.
3. Review your portfolio options.
4. Choose a portfolio.
5. Fund your account.

How do I contact SigFig support?

Get in touch with SigFig by:

• Phone. Call 855-974-4344 weekdays from 6 a.m. to 3 p.m. PT.
• Email. Send an email to premier-support@sigfig.com for a response from the team.
• Live chat. Reach out on SigFig’s website weekdays from 6 a.m. to 3 p.m. PT.

Bottom line

SigFig charges no management fee on the first $10,000 invested and a competitive 0.25% fee thereafter. It also stands out for offering free access to financial advisors.
However, its $2,000 minimum is higher than what many competitors require. And your investment options are limited to ETFs, so it may not be the best bet for active investors. Before making a decision, compare investment management providers.

Compare Sigfig to other platforms

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