Monday.com review
Our verdict
Monday.com offers a robust work management solution and complementary products, but its pricing could be more customizable.
Monday.com is a work management platform with a suite of tools to support workflow processes, sales, development and more. Its features are customizable, with dozens of templates that you can use as-is or tweak to your exact specifications. It also has dashboard capabilities to give you a birds-eye view of individual projects or the organization as a whole. But its pricing structure is a little complicated, and you may need to have monday work management before you can add its other products to your suite.
Best for: Organizations of any size looking for work management solutions.
Pros
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Highly customizable platform
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Integrates with 200+ outside tools
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Multiple membership tiers
Cons
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Complex and restrictive pricing structure
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Free and basic plans are very limited
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May need monday work management before you can add CRM or dev
What is monday.com?
Monday.com is a widely used online work management platform with customers worldwide. It’s a collaborative tool that allows team members to manage tasks and workflows using customizable building blocks to increase productivity and efficiency.
Some of its clients include Uber, Marriott, Exelon, Coca-Cola and AeroMexico, to name just a few.
What makes monday.com shine?
Monday.com is a tool meant for organizations of all sizes and has five membership tiers to choose from. The free plan is meant for teams of two, and the paid plans can be scaled for teams as small as three to as large as you need.
Its work management platform, in particular, is so scalable that almost any type of business can customize it to suit its purposes.
Plus, the products integrate with 200+ popular outside tools, such as Docusign, Excel and Slack. Centralizing all your information makes it easier to collaborate and increase productivity.
Where monday.com falls short
Monday.com doesn’t allow customized pricing by the exact number of team members.
It says it charges by the person/seat, but you’re actually limited to these seat numbers — 3, 5, 15, 20, 25, 30, 40, 50, 100 or 200+. So, if you only have 11 team members, you still have to pay for 15 seats.
It gets worse if you only need 31 seats but have to pay for 40. Once you go beyond 40 seats, you get into custom pricing.
Plus, its free and basic plans may not offer enough functionality for many businesses. For instance, only two team members can use the free plan. While it says this plan is meant for small teams, two people is a very small team.
The Basic plan is the lowest paid plan, and it’s missing key features, such as automations, integrations and timeline and calendar views. It also only allows 5 GB of storage space, which is barely enough to cover average cell phone usage.
For anything more than a pretty bare-bones operation, you probably need at least the Standard plan, if not the Pro.
What products does monday.com offer?
Monday.com currently offers three products designed to address the varying needs of different industries and verticals. It also has a new product, monday service, that’s currently in beta.
Monday work management
Monday work management allows you to set goals, define projects and processes, and plan and track the tasks it’ll take to meet those objectives. Among other tools, it offers automations, integrations, dashboards and custom workflows.
Monday CRM
Monday CRM is a customizable platform to manage the entire sales cycle from start to finish and track customer data. It contains tools for lead capturing and lead management as well as customer onboarding and contact management.
Monday Dev
Monday dev is built for software development teams to tackle roadmap planning, sprint management and more. From early strategizing to product launches, you can manage the whole process with this flexible platform.
Monday service
The company is now in the beta phase of monday service, a platform for IT and support teams. It includes ticket management, AI and automations, a service catalog, a customer portal and other service operations tools. However, the product doesn’t seem to be widely available yet.
What features does monday.com offer?
Monday.com has a wealth of building blocks users can take advantage of. Here are some of its key features.
- Dashboards. Use customized dashboards to gain a high-level overview of your projects or entire organization, create reports, run summaries and track progress.
- Integrations. Integrate your outside tools and apps with monday.com to centralize your data and improve productivity and collaboration.
- Automations. Set up date reminders, notifications, auto-assign tasks and more, using ready-made automations — or customize your own — to avoid repetitive work and save time.
- AI. Automatically analyze and organize your data using the power of AI and uncover new insights into your business.
- Kanban. Track the stage and progress of every task using Kanban boards, so your team knows exactly what needs attention.
- Docs. Monday workdocs allow you to collaborate in real time, embed boards, videos, dashboards and more into your docs to pin down live action items.
- Gantt. Plan, execute and track your projects using customizable Gantt charts.
- Forms. From order forms to project request forms to customized forms, you’ll have all you need to collect and manage requests.
How much does monday.com cost?
Monday.com’s pricing structure starts at $12 per person (or “seat”), per month, with a minimum of three seats for any of the paid plans. So, more accurately, prices start at $36 a month for the Basic package.
If you want to upgrade to a more comprehensive plan, you might pay as much as $24 per person for the Pro plan. Monday.com’s most robust package, Enterprise, requires customers to contact customer support for custom pricing.
Monday.com’s membership tiers for all products
Each membership tier includes graduated levels of support, reporting, collaborations, integrations, automations and features depending on the product or plan you need.
| Membership level | Cost per person (seat) | Storage level | # of people (seats) included |
|---|---|---|---|
| Free | $0 | 500 MB | 2 |
| Basic | $12 to $15 | 5 GB | Unlimited |
| Standard | $14 to $20 | 20 GB | Unlimited |
| Pro | $24 to $33 | 100 GB | Unlimited |
| Enterprise | Custom pricing | 1,000 GB | Unlimited |
Monday.com’s membership tiers for monday work management
Here’s a breakdown of monday.com’s work management product by membership level, cost, what it includes and more.
Please note that the work management tool is monday.com’s core product, and it looks you’ll need to subscribe to it before adding CRM, dev or — once it’s widely available — monday service.
| Membership level | Cost (per person monthly) | What it includes | # of people included | Storage level |
|---|---|---|---|---|
| Free | $0 |
| Up to 2 | 500 MB |
| Basic | $12 | Everything in Free, plus:
| Unlimited | 5 GB |
| Standard | $14 | Everything in Basic, plus:
| Unlimited | 20 GB |
| Pro | $24 | Everything in Standard, plus:
| Unlimited | 100 GB |
| Enterprise | Custom pricing | Everything in Pro, plus:
| Unlimited | 1,000 GB |
How to get started with monday.com
Getting started with monday.com is pretty simple:
- Get started. Select Get Started from its website.
- Start a free trial. You’ll be enrolled in a 14-day free trial period of monday.com’s work management Pro plan. You can also choose to downgrade to its free plan.
- Learn during your trial. Experiment with the platform, take some tutorials on how to set it up and see if the products work for your business.
- Choose and enroll in your plan. After your trial period ends, you can choose the plan and pricing structure that fits your needs best.
Monday.com reviews and complaints
| BBB accredited | No |
|---|---|
| BBB rating | F |
| BBB customer reviews | 1 out of 5 stars, based on 2 customer reviews |
| Trustpilot Score | 2.8 out of 5 stars, based on 3,103 customer reviews |
| App Store Score | 4.8 out of 5 stars, based on 32,000 customer reviews |
| Google Play Score | 4.8 out of 5 stars, based on 35,200 customer reviews |
| Customer reviews verified as of | 08 August 2024 |
Monday.com has tens of thousands of reviews on G2, the Apple App Store and Google Play that are overwhelmingly positive. Customers say monday.com is an excellent tool for managing projects and keeping track of tasks.
Users also praise the user-friendly interface and abundance of templates, plus the ability to customize pretty much everything you want. But some happy customers also note that monday.com is a bit pricier than its competitors, and its mobile app isn’t as well-designed as its desktop version.
It doesn’t fare quite as well on Trustpilot, with only 2.8 out of five stars, but still, the majority of reviews are positive. Some user complaints say it’s too expensive, difficult to set up and customer service is lacking.
Monday.com has nine complaints on the Better Business Bureau, including billing issues, trouble getting a refund and difficulty communicating with customer service about these problems.
What are monday.com’s security and privacy standards?
Monday.com uses advanced security measures to preserve the integrity and privacy of your data and follows strict data protection laws.
It’s built with internationally recognized security standards and protocols, such as ISO/IEC 27001 and ISO/IEC 27018, and it conducts annual security audits and assessments.
Is monday.com legit?
Monday.com is a legitimate company with more than 225,000 customers worldwide and over $700 million in revenue for 2023. It’s been awarded one of the best places to work by Inc. magazine and listed as a top global software company by G2.
Frequently asked questions
Can I pay for monday.com on a monthly basis?
Monday accepts monthly payments. However, if you pay annually, you’ll score an 18% discount.
Can I change my plan?
You can make changes to your plan at any time by adding or removing user seats and changing your membership tier. To change your plan, go to the Admin section and select Billing. From there, select Change Plan and choose your new plan.
What payment methods does monday.com accept?
It accepts payments from Visa, MasterCard, American Express, Discover, Diners Club, JCB, Carte Bleue and Union Pay.
You may also be able to pay your subscription through PayPal, but this may be subject to change depending on where you live. It also accepts invoices for Enterprise orders that meet a minimum amount.
Your reviews
Lacey Finder
Writer
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