Cash App review
- Fastest Transfer Speed
- 24 hours
- Minimum Transfer Amount
- $1
- Maximum Transfer Amount
- $7,500
Summary
Send and receive money from your phone with a linked debit card.
Cash App sets itself apart from peer-to-peer payment services with the ability to receive direct deposit payments to your bank account and to buy and sell Bitcoin.
MUST READ: Cash App involved in $15 million class-action lawsuit
There’s a proposed settlement to resolve a lawsuit that alleges Block and Cash App were negligent in protecting their user’s data, as reported by CBS News. On top of that, the plaintiffs also allege that Cash App and Block mishandled customer complaints around these issues.
Cash App customers who were customers between August 23, 2018, and August 20, 2024, and had their accounts accessed without authorization, or had fraudulent withdrawals or transfers, can file claims (with proof) to attempt to claim around $2,500 or more as part of the $15 million class-action settlement.
You can go to the settlement’s website to file by November 18, 2024. The final approval hearing is set for December 16, 2024.
If you are interested in opening a similar account, check other domestic money transfer services to find the right fit for you.
What is Cash App?
Cash App is a peer-to-peer digital payment app backed by Square that allows you to send and receive money through your bank account using your debit card. Cash App is often used to pay friends or family – for instance, after getting dinner together or splitting the cost of a trip.
Your Cash App account comes with a Visa debit card — called a Cash App Cash Card — that you can use to pay for goods and services in the US from your Cash App balance without involving your bank account or personal credit card.
How does Cash App work?
Cash App works by sending money from your bank account to your recipient’s Cash App balance. You can pay someone through Cash App using their phone number or email, and they’ll be sent a link to claim the payment if they aren’t a Cash App user.
Some unique things to know about Cash App:
- You must be 18 or older to open an account.
- You can receive direct deposit payments to your Cash App balance.
- Your $Cashtag is your unique way to receive payments.
- All money received through Cash App will be stored in your balance until you withdraw it.
- You can use a cash advance app that works with Cash App to get an advance on your paycheck and then send the funds to your Cash App account and spend them as you like.
Why should I use Cash App?
- Makes paying friends and family straightforward. Whether you’re splitting dinner or paying your brother back for a tuxedo rental, Cash App makes moving money a breeze.
- Buy/sell Bitcoin and stocks. Cash App lets you buy and sell stocks and Bitcoin directly from the app.
- No fees. Using Cash Apps standard service can be done for free, but certain features like expedited withdrawal may cost extra.
What should I watch out for with Cash App?
- US and UK only. You can only send payments from the US to friends in the UK, the funds are converted from USD to GBP at the mid-market exchange rate.
- Low limits. Your sending limits will be capped until you verify your account by providing identification.
- No sending protection. Cash App is intended for personal transfers to people you know, so treat Cash App payments like sending cash.
How to use Cash App
There are multiple things you can do with Cash App, including sending and receiving money, buying and selling Bitcoin, accepting direct deposits and adding funds to spend on your Cash App card. Before you can do any of these, you’ll need to create your Cash App account by downloading the app and creating an account.
How to send money on Cash App
- Open your Cash App mobile app
- Enter an amount to send, tap Pay.
- Enter name, $Cashtag, phone number or email of recipient.
- Add reason for payment (emojis allowed).
- Tap Pay to send money.
How to add money to Cash App card
- Navigate to the banking section in the app.
- Tap Add Cash.
- Choose an amount to add.
- Tap Add.
- Use your PIN or Touch ID to confirm payment.
How to set up direct deposit in Cash App
- Navigate to the banking section in the app.
- Tap Deposits & Transfers.
- Tap Enable Direct Deposit to turn your direct deposit account on.
- Order your free Cash App card to enable direct deposit.
- Use the direct deposit information displayed to receive direct deposit payments.
How to buy stocks or Bitcoin on Cash App
- Navigate to the stock page in the app.
- Search for the stock you want to buy, or select Bitcoin.
- Select the frequency of your purchase and how much you’d like to buy.
- Verify your name and identity if you haven’t already done so.
- Tap Buy to complete your order.
For more information on buying stocks or Bitcoin, see our full review of Cash App’s investing features.
Cash App limits
A new Cash App account is limited to sending $250 per week, but identity verification can quickly lift this:
Non-verified accounts
- Send: $250/week
- Receive: $1,000/month
Verified accounts
- Send: $2,500/week
- Receive: Unlimited
You must verify your identity to increase your transaction limits. You must be at least 18 years old to become verified with your full name, date of birth and the last four digits of your SSN. If Cash App can’t verify your ID, it might require additional information.
Check out other alternatives for sending money online
Cash App fees
Cash App charges a 3% fee when paying by credit card and a fee of 0.5%-1.75% (minimum $0.25) for instant transfers. Cash app fees can often be avoided by choosing the slower option and avoiding payments through credit card. Some fees, like ATM charges, will be reimbursed — up to 3 times per month and up to $7 per withdrawal — if you receive at least $300 in direct deposits to your Cash App account each month.
| Service | Fee |
|---|---|
| Instant withdrawal | 0.5%-1.75% |
| Standard withdrawal | Free |
| ATM withdrawal | $2.50 (reimbursable) |
| Pay by credit card | 3.00% |
| Pay by debit card | Free |
| Pay by bank account | Free |
| Buy/sell Bitcoin | 2-3% (estimated) |
| Buy/sell stocks | Charges no commissions |
Fees accurate as of October 17, 2024.
ATMs and your Cash Card
If you’ve signed up for the Cash App Cash Card, which is free, you can withdraw money from your Cash App balance through ATMs. Cash App will charge you for using ATMs, by default, and the ATM may also charge you additional fees. Before using your Cash Card at an ATM, keep in mind that:
- Limits apply – A max of $300 per transaction and $1,000 per 7-day period can be withdrawn.
- You can avoid fees – Up to 3 ATM withdrawals per 31 days will be reimbursed if you receive paycheck direct deposits to your Cash App account that total more than $300 per month.
- There’s a cap on reimbursement – A maximum of $7 will be reimbursed per withdrawal, meaning a cap of $21 per 31-day period will be reimbursed.
Cash App reviews and complaints
Cash App has a poor rating on Trustpilot, ranking in at 1.2 out of 5 stars with 3,687 customer reviews. Many of the reviews discuss fraudulent transactions, a struggle to verify accounts and poor customer service. However, given that Cash App is primarily a mobile app, it might be worth taking into account the high ratings that Cash App has on both Google Play and the App Store.
| Reviews accurate as of March 1, 2023 | |
|---|---|
| Google Play Store | 4.6 out of 5 — based on 2,229,923 customer reviews |
| Apple App Store | 4.8 out of 5 — based on 4,348,608 customer reviews |
Forums like Reddit are more positive in their Cash App feedback, but not entirely. Recent complaints include lacking customer support, declined transactions with limited details and sudden closures of Cash App accounts — one while waiting for a Bitcoin transaction.
Is Cash App safe?
Cash App is owned by Square, a financial payments company that was launched in 2009 by Jack Dorsey, X (formerlyTwitter)’s Co-founder. Cash App is PCI Data Security Standard Level 1 compliant, which is the highest level of data compliance in the payment industry. Additionally:
- Cash App encrypts all financial transactions.
- Encourages you to protect your account with 2-factor authentication and biometrics.
- Monitors accounts for fraudulent activity.
- Handles millions of transactions a year.
However, your account is only as safe as you allow it to be. Never give out your password, open any suspicious Cash App related emails or send money through Cash App to people you don’t know.
Bottom line
If you’re looking for a simple peer-to-peer payment app with no debit card fees, Cash App is worth considering. But with opaque fees, a focus on Bitcoin and multiple customer complaints, you may want to compare top mobile payment apps first.
And if you need to send money for business, rather than to friends and family, you’ll want to compare other Square products.
Frequently asked questions
What happens if someone sends me money and I don’t have the Cash App?
You can retrieve your money without it. After you receive a text or an email from the app, you’re asked to enter a bank account or debit card information to receive your deposit.
How long does the Cash App take to deposit into a bank account?
It depends on the option you choose for delivery:
- Standard. Up to three business days.
- Instant. Nearly immediately with a fee of 0.5%-1.75% on your transaction.
Only use Instant transfers when you’re willing to pay the fee.
How do I change the email or phone number on my Cash App account?
To change the email or phone number on your account:
- Tap the profile icon from the Cash App home screen.
- Tap Personal.
- Tap the phone number or email you want to change.
- Tap Add Phone or Email to enter a new email or number.
Your account can be linked to multiple emails and phone numbers at once.
How do I change my PIN?
To change your Cash App PIN, you’ll need to first open the app:
- Tap the profile icon from the Cash App home screen.
- Tap Privacy & Security, which should be the second option.
- Look for Change Cash PIN under the Security section. You’ll need to scan your finger or face to verify your identity, if you’ve already set a PIN.
- Confirm your new PIN by entering it a second time.
Can I refund a payment?
Yes. Tap the payment you want to refund, select Refund and tap OK.
Are Cash App and Snapchat linked?
Yes. Snapchat’s payment system, Snapcash, is also powered by Square. Add your debit card information to your Snapchat, open a private message to a friend, type in a dollar amount and Snapchat recognizes that you’re trying to send or request money. The rest of the process works like Cash App.
Compare other services that send money within the US
Domestic transfers are usually free. Compare services that offer these types of transfers to send money within the US.
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Your reviews
Kelly Suzan Finder
Editor-in-chief
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Victoria
March 10, 2020
I have a Cash app and my card is enabled. What do I do in order to use my card? I don’t want to add my bank account on it.
nikkiangco
March 12, 2020
Hi Victoria,
Thanks for contacting Finder. I hope you are well.
Your Cash App account comes with a Visa debit card — called a Cash Card — that you can use to pay for goods and services in the US from your Cash App balance without involving your bank account or personal credit card. Your Cash Card may be used to make purchases with a merchant using any available amounts in your Cash App Balance. Upon activating the Service, you instruct Square to use the available funds in your Cash App Balance to load your Cash Card for making purchases with your Cash Card and to transfer the funds from your Cash App Balance to your Cash Card upon receipt of funds into your Cash App Balance.
Hope this helps and feel free to reach out to us again for further assistance.
Best,
Nikki
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How would i changemy pin
February 17, 2020
How would i change my pin
nikkiangco
February 17, 2020
Hi Judith,
Thanks for your comment and I hope you are doing well.
To reset your PIN:
Tap the profile icon on your Cash App home screen.
Select Privacy & Security.
Press Change Cash PIN.
Confirm your new PIN.
Hope this helps and feel free to reach out to us again for further assistance.
Best,
Nikki
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Erin
February 09, 2020
Can i send money that is not yet in my bank but will be before the 3 day deposit into receivers account
nikkiangco
February 09, 2020
Hi Erin,
Thanks for getting in touch! I hope you are well.
You won’t be able to send money when there are no funds in your Cash app.
Hope this clarifies!
Best,
Nikki
Tracy
December 19, 2019
I don’t know anyone able to send me money. Can I go to places like Walmart or CBS to use them to deposit money
nikkiangco
December 20, 2019
Hi Tracy,
Thanks for your comment and I hope you are doing well.
One wat to add cash to your Cash App balance is to do a direct deposit. Please see the steps below:
1. Tap the Balance tab on your Cash App home screen.
2. Press Add Cash.
3. Choose an amount.
4. Tap Add.
5. Use Touch ID or enter your PIN to confirm.
You can use Walmart to deposit into Cash App and add anywhere from $20 to $1100 at one time. Simply visit a Walmart store and they’d be able to help you out on the transaction.
Hope this helps and feel free to reach out to us again for further assistance.
Best,
Nikki
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Fred
April 26, 2020
What details am I going to give to the person sending the funds?