- Top-notch reliability and well-polished platform
- Lengthy verification process and the trading platform is not ideal for beginners
Check out our full list of pros and cons or read on.
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🏆 Finder award
Bitstamp review
By Frank Corva
Bitstamp Cryptocurrency Exchange isn't available on Finder right now.
- Fiat currencies
- 3
- Supported assets
- 96
This is not financial advice or an endorsement of digital assets, providers or services. Digital assets are volatile and risky, and past performance is no guarantee of future results. Potential regulations or policies can affect their availability and services provided. Talk with a financial professional before making a decision. Finder or the author may own cryptocurrency discussed on this page.
Our verdict
Discover why Bitstamp is one of the oldest and most reputable exchanges in the cryptocurrency industry
Finder Awards 2023 winner
Bitstamp is one of the oldest and most reputable crypto exchanges in the world.
It’s earned its reputation as a no-frills exchange that stays online even when traffic to the site is high.
The exchange supports over 70 crypto assets, and, while its interface is suitable for beginners, the trading portal can be a bit overwhelming if you are just getting started in crypto.
With that said, the Know Your Customer (KYC) verification process is a bit tedious and the platform offers fewer trading pairs than some of its competitors.
Pros
- Great customer support. If you have trouble using Bitstamp, you can contact a customer service representative for support via phone or email. It’s one of the few exchanges that offers customer support over the phone.
- Over a decade of supporting crypto investors. Bitstamp was founded in 2011. It has served customers without hiccups aside from a hack in 2015. Customers who lost funds in the hack were reimbursed.
- Complies with the Financial Crimes Enforcement Network regulations in the US. FinCEN is the peak body for regulating cryptocurrency exchanges in the US which requires Bitstamp to comply with laws and regulations that are intended to provide certain protections for users.
- Trade with multiple fiat currencies. Bitstamp allows you to trade with 3 currencies including USD, EUR, GBP.
- Deposit and withdraw USD directly to your bank account in the US. With Bitstamp you can deposit cash from your American bank account and cash out back into the same account.
Cons
- 2015 hack. Bitstamp experienced a hack in 2015 in which over $5 million in Bitcoin (BTC) was stolen.
- No derivative products. Bitstamp doesn’t offer any derivative products.
- Not available to all US residents. Bitstamp is only available in 39 states. You can not use Bitstamp if you are a resident of Alabama, California, Colorado, District of Columbia, Hawaii, Kentucky, Massachusetts, Missouri, Montana, Nevada, Pennsylvania, Utah and Wyoming.
- Comparatively high trading fees. Bitstamp charges maker/taker fees of 0.3/0.4% on the spot market which is high compared to some other platforms. If low trading fees are important, use our table to compare trading fees between platforms.
Details
Product details
| Product Name | Bitstamp Cryptocurrency Exchange |
| Fiat Currencies | USD, EUR, GBP |
| Cryptocurrencies | BTC, ETH, XRP, BCH, FET, LTC, ADA, XLM, OMG ZRX & 87 more |
| Deposit Methods |
Bank transfer Credit card Cryptocurrency Debit card SEPA Faster Payments (FPS) |
| Trading Fee | 0.0% - 0.40% |
| Deposit Fees |
Cryptocurrency: None; blockchain network fees apply Bank transfer (ACH): None; bank fees may apply Debit card transfer: 5% Credit card transfer: 5% Wire transfer: 0.05% |
| Withdrawal Fees |
Cryptocurrency: None; blockchain network fees apply Bank transfer (ACH): None; bank fees may apply Wire transfer: 0.01% |
Bitstamp review
Bitstamp was the winner of the Value award in the Finder Crypto Trading Platform Awards 2023.
Finder Score
★★★★★About Bitstamp — company background
Created in 2011, Bitstamp is one of the oldest and most reputable exchanges on the market.
Known for being a simple yet complete platform, it has increased in popularity over the past 10 years and is commonly used as a resource because of the accuracy of prices across exchanges.
It has stood the test of time and continues to be an excellent option for cryptocurrency trading and investing.
Listed Bitstamp crypto exchange assets
Bitstamp supports over 96 cryptocurrencies, but some notable assets are missing. Namely, BNB, Lido Staked Ether and TRON, which are in the top 20 cryptos by market cap. In total, 15 of the top 20 cryptos are available on Bitstamp.
Popular assets on Bitstamp supports
Bitcoin (BTC) supports
Ethereum (ETH) supports
Tether (USDT) supports
XRP (XRP) does not support
BNB (BNB) supports
Solana (SOL) supports
Dogecoin (DOGE) supports
USDC (USDC) does not support
Lido Staked Ether (STETH) supports
Cardano (ADA) does not support
TRON (TRX) supports
Avalanche (AVAX) supports
Chainlink (LINK) does not support
Wrapped stETH (WSTETH) supports
Shiba Inu (SHIB) does not support
Toncoin (TON) supports
Wrapped Bitcoin (WBTC) supports
Sui (SUI) supports
Stellar (XLM) supports
Polkadot (DOT)Bitstamp fees
Deposit & withdrawals fees
| Transaction type | Fee |
|---|---|
| Deposit funds | Cryptocurrency: None; blockchain network fees apply Bank transfer (ACH): None; bank fees may apply Debit card transfer: 5% Credit card transfer: 5% Wire transfer: 0.05% |
| Withdraw funds | Cryptocurrency: None; blockchain network fees apply Bank transfer (ACH): None; bank fees may apply Wire transfer: 0.01% |
| Other fees | Bitstamp charges a 15% fee for Ether (ETH) and Algorand (ALGO) staking rewards earned via the platform. |
Bitstamp uses a maker taker fee structure for spot market trading. Instant purchases incur a separate fee.
| Type | Fee |
|---|---|
| Maker | 0%-0.3% |
| Taker | 0%-0.4% |
Maker fee explained. A maker fee is the fee charged when you propose an order for other traders to take. In other words, this fee is charged when you place a limit order to sell an asset, but that order is not filled immediately.
Taker fee explained. A taker fee is a fee charged when a buy order is matched immediately with a sell order on the books. This is the fee charged when you place a market buy order.
Bitstamp deposit methods
- Bank transfer
- Credit card
- Cryptocurrency
- Debit card
- SEPA
- Faster Payments (FPS)
How to sign up on Bitstamp exchange
Before you can even get started trading on Bitstamp, you have to go through the rigorous verification process (which usually involves providing proof of identification). This can take time. The reason for this is Bitstamp's commitment to certifications and compliance with regulations and insurers.
- Get started
After selecting the Get Started button, fill in the create account form. - Set up payment
Before you can start trading, you have to add your bank account to your Bitstamp account. There are several options to choose from, so choose the option most compatible. - Provide identification
Before you can make withdrawals and increase your transaction limits, you must submit proof of address and some additional identification. Use either a passport or a driver's license for this. - Start trading
After all that is processed, you're ready to trade on Bitstamp.
Using the Bitstamp app
The Bitstamp app is available for Android and iOS devices.
Bitstamp has created an easy-to-use mobile app that allows portfolio tracking and trading among digital assets.
Is Bitstamp safe?
Having been around since 2011, Bitstamp has an upstanding reputation for both security and reliability. That being said, it has experienced difficulty in the past, although the issue was dealt with swiftly without any loss of customer funds.
Past Hacks. In 2015, Bitstamp suffered a hack in which 19,000 Bitcoin tokens were stolen from the exchange.
The hack also resulted in an interruption of services including issues related to deposit and withdrawals.
Bitstamp reimbursed its users for any losses they may have incurred.
Security Audits. Since the 2015 hack, Bitstamp has placed extra emphasis on the platform’s
security. It is regularly audited by one of the largest insurance companies in the industry, BitGo.
Insurance. Bitstamp has a $100 million insurance policy on the assets it holds through BitGo.
The exchange keeps 98% of user assets offline in cold storage to help offset the impacts of a successful hack.
Keeping your crypto secure
All centralised exchanges, including Bitstamp, are vulnerable to counterparty risks like hacking, theft and insolvency. Using a self-custodial or hardware wallet is widely accepted as the best way to improve the security of your funds. We've shared some of our top picks below.
Ledger Nano X Wallet |
Trezor Model T Wallet |
SafePal S1 Wallet |
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Supported assets 5,500+ |
Supported assets 1,000+ |
Supported assets 30,000+ |
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Price (USD) $149 |
Price (USD) $129 |
Price (USD) $49.99 |
See more of the best crypto wallets
Bitstamp customer support
Bitstamp excels in customer support as compared to most other cryptocurrency exchanges.
It offers worldwide live customer support a worldwide via a toll-free phone number and multiple email addresses that usually get replied to within 24 to 72 hours.
Bitstamp also has an in-depth FAQ page, which has nearly every aspect of the website covered in detail.
How to reach Bitstamp customer support
- Contact form
- Phone
Alternatives to Bitstamp
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Arnold
December 21, 2017
Hi Ray,
Thanks for your inquiry.
This exchange may be catered to more advanced coin traders. If you’re new to cryptocurrency trading, you may find our guide to Bitcoin Trading for Beginners very helpful. The guide will teach you everything you need to know before you start trading.
Hope this information helps
Cheers,
Arnold
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Ray
December 16, 2017
One of the cons for Bitstamp, according to the review, is that it may not be suitable for beginners. Why is that?