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Chase bank: Checking, savings, CDs and more

The largest bank in the US, it serves millions of customers with dozens of products.

4.4 ★★★★★ (152 reviews) Write a review

Chase Bank is the largest bank in the US, making it one of the most financially secure institutions in the country. It serves over half of all American households with a variety of financial products including personal banking, credit cards and more.

Our verdict

Chase is one of the Big Four banks and has millions of customers. There are multiple checking and savings accounts to compare, most of which you can link together for easier management or overdraft protection. Chase also offers specialty accounts for kids and teenagers. With one of the largest branch networks nationwide, it’s an ideal bank for those who deposit cash often or prefer in-person banking. And with JP Morgan, you can manage investments and receive guided investment advice. However, most of Chase’s personal accounts come with monthly service fees, between $4.95 and $35 per month, but Chase offers multiple ways to waive those fees. If you were considering this Big Four bank for high savings APYs, look elsewhere, because Chase tends to have much lower savings rates than average.

Best for: Those who prefer in-person customer service.

Pros

  • Largest bank by assets in the US
  • Variety of banking and lending products
  • Large branch and ATM network
  • Banking for kids and teens
  • Investment and wealth management
  • 24/7 customer support

Cons

  • Poor APYs on savings products
  • No personal loans or secured credit cards
  • Most accounts have monthly service fees

Chase Bank in the news: Money “glitch”

In August and September of 2024, Chase made headlines, but it wasn’t due to the bank’s own actions.

In a trend spread via social media, Chase Bank customers were allegedly reporting an “unlimited money glitch.” They cashed large checks at Chase ATMs and branches for amounts they did not have, then withdrew the cash before the check bounced.

In a nutshell, this is a form of check fraud called check kiting. The consequences for check fraud vary by state, but being found guilty could result in jail time and hefty fines. Chase is actively reviewing these “thousands” of incidents, freezing accounts and, in a more recent development, informing law enforcement, as reported by the Wall Street Journal.

How Chase stacks up

Chase has been around since 1955, giving it years to refine its products and services. It is estimated to have over $3.5 trillion in assets, making it the largest bank by assets in the US. With that in mind, your expectations for Chase are probably high, and rightfully so.

Chase is worth considering if you’re seeking a variety of banking products, personal or business, from a trusted, long-standing institution. It also has a major footprint across the US, with more branches than any other bank in the states. If in-person support is important, you won’t find another bank with as large a physical presence as Chase.

This Big Four bank has nearly 5,000 branches and around 16,000 ATMs nationwide. It serves over half of all American households with a variety of financial products, including personal banking, credit cards, investments, CDs and more.

Where it shines

Chase serves millions of customers, supports Zelle and offers tons of personal and business accounts, lending products, investment planning and even specialty bank accounts for kids, teens and students.

  • Largest bank in the US. Chase is the biggest bank in the country, with thousands of branches and ATMs nationwide.
  • Variety of products. From personal accounts to business, kids banking and retirement, Chase offers most products you’d expect from a bank of its size.
  • Ways to waive fees. While many of Chase’s accounts charge monthly maintenance fees, there are usually multiple ways to waive them.
  • Highly rated mobile app. With millions of ratings and downloads, Chase’s banking app is fully loaded and gets high ratings from users.
  • Wealth management services. Chase offers investment and wealth management services through JP Morgan, where you can invest on your own with self-directed investing, talk to personal advisors, get a private client advisor and manage your investments in the Chase mobile app.
  • 24/7 customer service. Like most banks of its size, Chase offers 24/7 customer support and multiple phone numbers for different products and services.
  • Top-notch credit cards. Chase’s credit card offerings are hard to beat, featuring great travel and cashback rewards cards, and many have low annual fees and great perks.

Where it falls short

It’s not all roses with Chase.

  • Watch out for monthly fees. Many of Chase’s personal banking options require monthly fees, but on the upside, most accounts offer multiple ways to waive them.
  • Poor APYs. Chase’s savings products aren’t the most competitive we’ve seen, with rates often around 0.01% and up to 0.02% for relationship rates.
  • No personal loans. Unsecured loans are known for being versatile and often considered a staple product offered by most banks. It’s also a little surprising, considering Chase offers auto and home financing options.

Chase checking accounts

Chase offers seven personal checking accounts, including banking options for kids. Most accounts come with a monthly fee, except the kid-centered ones, but Chase typically provides at least two ways to waive it.

  • Chase Total Checking®. A no-frills account with a $12 monthly fee and no opening deposit. It has overdraft protection services, checkwriting and three ways to waive the monthly fee.
  • Chase Secure Banking℠. Another simple checking account with a $4.95 monthly service fee and a $0 opening deposit. This one has no fees on overdrafts, money orders or cashier checks.
  • Chase First Banking. Designed for kids and teens aged six to 12 with no monthly service fee. To qualify and open, a parent or guardian must have a Chase checking account.
  • Chase High School Checking. Another kid-centered account designed for teens aged 13 to 17, with no monthly service fees. This account requires a parent or guardian to be a co-owner, and the account must be opened at a physical Chase branch.
  • Chase College Checking. For students aged 17 to 24 and no monthly service fees while enrolled in school for up to five years. It offers credit monitoring and credit-building resources and pairs with Chase Savings, which has no fees for students. This account requires 17-year-olds to apply in person, while ages 18 and up can apply online.
  • Chase Sapphire Banking. Considered one of the top-tier checking accounts Chase offers, this one has a $25 service fee that you can waive by holding a monthly balance of $75,000. It offers a lot of perks, such as no foreign exchange rate fees at ATMs, four overdraft fees waived per year and JP Morgan wealth management assistance.
  • Chase Private Client Checking. Has a monthly service fee of $35 but can be waived with an average balance of $150,000 or by linking a Chase Platinum Business Checking. It’s an exclusive account with Chase relationship benefits such as rate discounts, higher limits purchases, investment guidance with JP Morgan and more.
  • Chase Premier Plus Checking. An account with more features than the previous one, this account has a $25 monthly service fee with multiple ways to waive it. Like the others, you’ll have no fees for money orders or cashier’s checks, and you’ll get free Chase check orders. This account is also interest-bearing, offering between 0.01% to 0.02% APY.

Chase savings accounts

Chase offers two savings accounts:

  • Chase Savings. A basic savings account with a $5 monthly fee that can be waived in multiple ways. Features autosave (automatic transfers from linked accounts) and an interest rate of around 0.01% APY, which may vary depending on your zip code.
  • Chase Premier Savings. Has a $25 monthly service fee, which can be waived by holding a balance of $15,000 or more or linking to an eligible Chase checking account. Features relationship rates when you make at least five transfers per month or link to a Chase Premier Plus Checking or Chase Sapphire Checking account. Rates can vary between 0.01% to 0.02% APY.

Overall, Chase’s savings accounts are tough to recommend due to the monthly fees and very poor APYs. The average rate for a savings account is 0.45%, so the 0.01% to 0.02% APYs offered are significantly lower than average.

Chase CDs

Like its savings accounts, Chase’s CDs don’t have the best rates we’ve seen. The majority of the fixed-rate CD terms only offer 0.01% APY, and all require an opening deposit of at least $1,000. Rates can vary by zip code, but we tried multiple zips and kept seeing the 0.01% APY on most CDs.

A few of the CDs offer higher rates through Chase’s relationship rates, with specialty relationship CDs providing APYs often around 4%.

Other Chase products and services

Chase offers a ton of other products, including loans and wealth management advice. It acquired JP Morgan in 2000 and uses the name Chase for its banking products and JP Morgan for investments.

  • Auto loans. Finance a vehicle, shop for vehicles online, see your current car’s value for trade-ins and more.
  • Credit cards. Chase offers a variety of credit cards, including travel, cashback and business. However, Chase doesn’t offer secured credit cards.
  • Investing with JP Morgan. Create a wealth plan, plan for retirement, work with advisors and more.
  • Home financing. Chase offers mortgages and mortgage refinancing, but it no longer offers home equity loans or home equity lines of credit.

We will callout that Chase has a major gap in its offerings: it doesn’t offer personal loans. Most major banks and credit unions offer personal loans for various purposes, such as home improvement or debt consolidation, but it’s simply not something you can get with this bank.

Compare Chase banking products

See how Chase’s many banking products stack up against each other.

1 - 7 of 7
Name Product USFSA-CHK Fee Minimum deposit to open Annual Percentage Yield (APY) Offer
Chase Secure Banking℠
Finder Score: 4.2 / 5: ★★★★★
Bonus
Chase Secure Banking℠
$4.95 per month
$0
N/A
New Chase checking customers enjoy a $100 bonus, when you open a new Chase Secure Banking account and complete 10 qualifying transactions within 60 days of coupon enrolment.
Chase Total Checking®
Finder Score: 3 / 5: ★★★★★
Bonus
Chase Total Checking®
$12 per month
(can be waived)
$0
N/A
New Chase checking customers enjoy a $300 bonus when you open a Chase Total Checking® account and make direct deposits totaling $500 or more within 90 days of coupon enrollment.
Chase Business Complete Banking®
Finder Score: 3.8 / 5: ★★★★★
Bonus
Chase Business Complete Banking®
$15 per month
(can be waived)
$0
N/A
Earn $300 when you open a new Chase Business Complete Checking® account. For new Chase business checking customers with qualifying activities.
Chase College Checking
Finder Score: 3 / 5: ★★★★★
Bonus
Chase College Checking
$12 per month
(can be waived)
$0
N/A
New Chase customers can get a $100 signup bonus when they complete 10 qualifying transactions within 60 days of account opening.
Chase Private Client Checking℠
Finder Score: 3.9 / 5: ★★★★★
Bonus
Chase Private Client Checking℠
$35 per month
(can be waived)
$150,000
0.01%
Enjoy up to a $3,000 welcome bonus. Open a new Chase Private Client Checking℠ account; earn $1,000 when you deposit $150,000, $2,000 when you deposit $250,000 or $3,000 when you deposit $500,000 in qualifying new money within 45 days of joining and maintain the balance for at least 90 days.
Chase Premier Plus Checking
Finder Score: 2.5 / 5: ★★★★★
Chase Premier Plus Checking
$25 per month
(can be waived)
$0
0.01%
Chase High School Checking
Finder Score: 3.5 / 5: ★★★★★
Chase High School Checking
$0 per month
N/A
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Customer service experience

Holding the highest Better Business Bureau (BBB) rating of A+, Chase makes a marked effort to resolve customer complaints. In the last few years, there have been over 4,000 customer complaints, with the majority involving typical banking grievances. Many are unique circumstances with loans, but quite a few customers claim their accounts were closed without notice, problems revolving around fraudulent charges and poor customer service.

On Trustpilot, the sentiment is much the same. Most customer reviews are negative, citing poor customer service, long deposit hold times, getting the runaround after disputing unauthorized charges and difficult experiences with the claims department.

On Reddit, customer experiences are mixed. Some customers praise Chase for offering modern banking options, a decent mobile app and the ability to do most banking tasks online. Other customers say they’ve found more competitive personal accounts at smaller institutions, while many more report that they’ve been with Chase for years with no issues. While numerous complaints say the Chase fraudulent department isn’t so great, quite a few Redditors claim the fraud department for credit cards is quick to respond.

BBB accreditedNo
BBB ratingA+
BBB customer reviews1.1 out of 5 stars, based on 242 customer reviews
Trustpilot score1.3 out of 5 stars, based on 1,922 customer reviews
Apple App Store Score4.8 out of 5 stars, based on 5,800,000 customer reviews
Google Play Score4.4 out of 5 stars, based on 1,810,000 customer reviews
Customer reviews verified as of14 October 2024

Frequently asked questions

Is Chase a good bank to bank with?

Many people in the US agree Chase is a good bank. As the largest bank by asset size, millions of Americans trust Chase. On top of that, Chase’s products are top-of-the-line, offering a highly rated mobile app to manage your Chase accounts digitally, along with various wealth management resources, lending services and some of the best credit cards on the market.

Does Chase support Zelle?

Yes, Chase accounts are compatible with the peer-to-peer payment system Zelle. Zelle is owned by Early Warning Services, which is actually owned by Bank of America, Capital One, JPMorgan Chase and other top banks.

Does Chase offer personal loans?

No, Chase does not offer personal loans — see alternatives here.

Is Chase better than Wells Fargo?

Both are Big Four banks, but Wells Fargo has significantly worse customer ratings and reviews compared to Chase.

Wells Fargo has also had very serious run-ins with regulators. In the last few years alone, it was required to pay over $3.7 billion in civil penalties and damages to its customers for widespread violations and mismanagement.

Wells Fargo has significantly higher savings rates than Chase, but Chase and Wells Fargo aren’t your only options for savings accounts.

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To make sure you get accurate and helpful information, this guide has been edited by Holly Jennings as part of our fact-checking process.
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Written by

Editor, Banking

Bethany Hickey is the banking editor and personal finance expert at Finder, specializing in banking, lending, insurance, and crypto. Bethany’s expertise in personal finance has garnered recognition from esteemed media outlets, such as Nasdaq, MSN, Yahoo Finance, GOBankingRates, SuperMoney, AOL and Newsweek. Her articles offer practical financial strategies to Americans, empowering them to make decisions that meet their financial goals. Her past work includes articles on generational spending and saving habits, lending, budgeting and managing debt. Before joining Finder, she was a content manager where she wrote hundreds of articles and news pieces on auto financing and credit repair for CarsDirect, Auto Credit Express and The Car Connection, among others. Bethany holds a BA in English from the University of Michigan-Flint, and was poetry editor for the university’s Qua Literary and Fine Arts Magazine. See full bio

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