ConsumerCapital Canada review

What is ConsumerCapital?

ConsumerCapital is an alternative personal loan provider that’s been in business since 2018. While its physical headquarters are based in Toronto, Ontario, the company operates entirely online. Its strengths lie in its overall loan experience for borrowers. You can count on a seamless process to get your personal loan, from applying quickly online in the comfort of your home to receiving a decision within less than 1 business day, and accessing your funds with direct deposit upon approval.ConsumerCapital‘s personal loan products are also unsecured, so you don’t need to provide collateral.

Is ConsumerCapital legitimate?

Yes, ConsumerCapital Canada is a legit finance company registered with the Canadian Lenders Association. It is a subsidiary of CanCap Group, which also includes AutoCapital Canada and MerchantCapital Canada. It has well-established relationships with major Canadian financial institutions. You can reach ConsumerCapital‘s on-call team of customer service reps if you need a hand managing your loan via email and over the phone.

ConsumerCapital Personal Loan features

Feature	Details
Loan amount	$500 – $12,500
Loan type	Unsecured
Loan term	24 - 60 months
Interest rate	Unspecified
Fees	$75 origination fee No application or prepayment fees Potential late or missed payment fee
Serviced provinces	Canada-wide (excluding Quebec, Yukon, Northwest Territories, Nunavut)
Basic eligibility criteria	Min. income of $1,900 /month, 6+ months employed, no payday loan debt, min. credit score 600

What we like about ConsumerCapital Personal Loans

Offering unsecured personal loans to accommodate every budget and financial institution, ConsumerCapital has a slate of perks, including:

• Flexible loan amounts to suit your needs. The amount you can borrow from ConsumerCapital starts at just $500, right up to $12,500. There are no restrictions on how you can use the funds, so you can use the cash as needed.
• Flexible loan terms and repayment plan. Personal loan terms start at 24 months up to 5 years. ConsumerCapital also lets you decide on your repayment schedule, with fortnightly or monthly payment options. You can use its repayment calculator on the homepage to help you visualize how much payments would be according to either schedule.
• An online-only application process with a quick turnaround on loan decisions. Borrowers can apply for a ConsumerCapital loan completely online via an easy-to-use application form that you can fill out within 15 minutes. You can expect to receive an instant quote followed by loan offers within a single business day. Once your application is verified and approved, simply confirm your bank details to deposit your personal loan.
• No collateral required. Borrowers don’t need to secure their loan against an asset like a home or vehicle.

What to watch out for

As with any debt you take on, you should always pay attention to the red flags and the fine print. Here’s what to keep in mind before signing up for a ConsumerCapital Personal Loan:

• Steep interest rates. ConsumerCapital‘s interest rates have typically been on par with those of credit cards.
• No in-person customer service. ConsumerCapital is an online-only lender, so it will fall short if you prefer to visit a bricks-and-mortar location for in-person assistance. It does have a Call Centre and email support, though.
• Minimum monthly income. You’ll need to make at least $1,900 per month to qualify for a loan.
• Some provinces are not serviced. You won’t be able to take out a loan if you live in Quebec, NWT, Yukon or Nunavut.
• Other fees and charges. When you apply for a ConsumerCapital Personal Loan, you’ll be charged a $75 origination fee. ConsumerCapital does not charge any other application fees or prepayment penalties.

Summary of ConsumerCapital Personal Loan reviews

Reviews from people who have gotten a ConsumerCapital Personal Loan generally praise the site for its convenient application and fast turnaround time. However, a large number of reviewers express their frustration at not being able to get in contact with ConsumerCapital‘s customer service team via phone or chat when they need to.

Alternatives to ConsumerCapital Personal Loans

Am I eligible for a ConsumerCapital Personal Loan?

To be eligible for a ConsumerCapital Personal Loan, you’ll need the following:

• Minimum credit score of 600
• Proof that you’re the age of majority in your province via government ID, such as your driver’s licence or passport
• A valid Social Insurance Number
• Proof of a regular source of income. You’ll need to make $1,900 per month. You’ll be required to submit documents like pay stubs and letters of employment to verify how much money you make
• Must not be in a bankruptcy or consumer proposal
• Must not have payday loan debt
• Must not live in Quebec, NWT, Yukon or Nunavut
• A valid Canadian bank account and a void cheque. You can supply a void cheque or pre-authorized debit form to authorize deposits and withdrawals from your account
• A valid email address, mailing address and phone number

How do I apply?

You can apply for a ConsumerCapital Personal Loan on your desktop or mobile phone. The whole application process shouldn’t take more than 15 minutes to complete:

1. Go ConsumerCapital‘s website.
2. Click the “Start My Loan Application” button.
3. Fill out the information required in the “Let’s Get Approved” section, including the amount you’d like to borrow, the purpose of your loan, your full name, email address, phone number and date of birth. Click “Continue” once you’ve completed those fields.
4. On the next page, fill out your employment details, including your gross income, income frequency (weekly, fortnightly, monthly or annually), your employment status, your occupation, your employer’s name, your employer’s phone number, your employer’s city and province, and your years of service.
5. On the other side of the page, complete the details about your address, years of living at this residence, and whether you own or rent this property along with your monthly housing payments.
6. Click to agree to the terms and conditions, and click “Continue” to submit your application.
7. After you’ve submitted your application, you should hear from ConsumerCapital within 1 business day. A customer service representative will contact you to help you with the next steps in your loan application.

Preview of the ConsumerCapital application

The application is very easy to fill out. You’ll need to answer around questions about your personal and financial situation, employment details and where you live. Below is a preview of their user-friendly application.

What can you use a ConsumerCapital Personal Loan for?

Like most personal loans, there are very little restrictions on what you can use your loan funds towards. When applying for a ConsumerCapital Personal Loan, you’ll be asked what the purpose of the loan is and you’ll be able to choose from one of the following options:

How much does a loan with ConsumerCapital cost?

Your interest rates will vary depending on factors like your credit score and the term of your loan.

Let’s look at an example of what a personal loan could look like, but keep in mind that this is just for illustrative purposes and that these rates may or may not be offered by ConsumerCapital. Let’s say you get $5,000 personal loan from and you’re approved for a 34.99% rate on a 2 year (24 month) loan term. In that example, your monthly payment would be $292.57. You would end up paying back $7,021.60 in total, which includes $2,021.60 paid towards interest alone.

Bottom line

ConsumerCapital is a reputable personal loan provider that’s a great option to consider if you’ve been turned down by traditional lenders, such as banks or credit unions. It offers relatively high interest rates though, so make sure you do some comparison shopping before deciding on ConsumerCapital to make sure you’re getting the best rate for you situation. Also be aware that the company has received some negative reviews for its unresponsive customer service.

Compare personal loans

Overall representative example
If you borrowed $20,000 over a 5-year term at 9.50% APR (variable), you would make 60 monthly payments of $420.04 and pay $25,202.23 overall, which includes interest of $5,202.23. The overall cost for comparison is 9.50% APR representative.

Frequently asked questions

• I got the ConsumerCapital Personal Loan, now what?

  After your application is verified and approved, ConsumerCapital says it will ask borrowers to confirm their bank details to have their personal loan funds transferred over via direct deposit.

  You’ll work with ConsumerCapital to determine your repayment plan, according to the terms you’ve agreed to – somewhere between 24 months and 5 years, depending on your loan amount. You can also set the repayment schedule to either fortnightly or monthly payments.

  Keep in mind that your loan contract will outline the details of your loan terms, interest rates and repayment plan. You can make payments online, by calling directly or by arranging direct debit. However you decide to manage your loan, make sure you don’t make any late or missed payments. Doing so could hurt your credit score, making it harder for you to secure loans in the future.

• What can I use my financing for?

  That’s really up to you. Most borrowers will use financing to cover unexpected expenses or to tide them over between pay cheques. Just be aware that you should know what you need the money for before you start your application, as you’ll be required to specify this information when you register.

• Who can I contact if I have questions about my account?

  ConsumerCapital has an on-call team of customer service reps that can give you a hand with managing your loan via email and over the phone.