Navy Federal Credit Union (NFCU) is a top choice for active-duty service members, veterans and their families, serving over 14 million members. With competitive rates, a robust ATM network and tailored financial products like checking accounts, savings options, loans and credit cards that offer dividends, NFCU effectively meets the unique needs of the military community. However, its membership restrictions, limited branch access and lower savings rates may pose challenges for some potential members.
Best for: Military members and their families.
Navy Federal Credit Union has recently been involved in two class-action lawsuits.
The first, beginning in December 2023, involves allegations of mortgage discrimination, where a lawsuit claims that NFCU engaged in lending practices that disproportionately affected minority borrowers, potentially violating fair lending laws. This lawsuit raises concerns about potential violations of fair lending laws and has brought scrutiny to the credit union’s mortgage approval processes.(1)
Additionally, NFCU is facing a class-action lawsuit over its use of artificial intelligence (AI) to record and analyze phone calls without obtaining customer consent. This lawsuit, filed in May 2024, centers on potential privacy violations related to unauthorized call monitoring, raising questions about the legality of using AI technology in this capacity.
These cases underscore the importance of ongoing transparency and compliance as the institution navigates these legal issues while continuing to serve its large member base.
Navy Federal Credit Union (NFCU) can be an excellent choice for active-duty service members, veterans and their families, as well as Department of Defense employees. Membership eligibility is tied to military service or affiliation, and it’s designed to cater to the unique financial needs of the military community.(2)
In the realm of credit unions, it offers competitive rates on savings accounts, checking accounts, loans and credit cards, along with a wide array of services like 24/7 customer support and access to over 30,000 free ATMs nationwide.
If you’re looking for personalized service, low fees and military-focused benefits, Navy Federal is ideal. However, membership is restricted to those with military ties, so it may not be the right fit for civilians outside this community.
Navy Federal Credit Union is one of the largest credit unions in the United States, serving over 14 million members with a focus on the military community and their families.
With five checking accounts to choose from, NFCU has some decent variety.
NFCU offers two savings options: a traditional account and one designed for education expenses.
Not all credit unions offer money market accounts, and NFCU has three options with above-average rates.
Navy Federal Credit Union offers a range of certificate products, including SaveFirst, Standard Certificates, EasyStart Certificates and Special EasyStart Certificates.
With competitive rates and flexible terms, its CDs can cater to various financial needs, requiring flexible and low minimum deposits between $5 to $1,000, depending on the CD type. Most banks require at least $1,000, so NFCU’s CD can be significantly more accessible than many banks.
Rates are pretty good, such as the Special EasyStart Certificate featuring a 4.25% APY for a 12-month term and a low minimum deposit of $50. The average rate on a 12-month CD is 1.81%, so NFCU blows that rate out of the water.(3)
The Save First CDs have the lowest opening deposit requirement, only requiring $5 to open. However, rates are significantly lower than other options, only offering rates up to 0.40%.
| BBB accredited | Yes |
|---|---|
| Trustpilot score | 4.5 out of 5 stars, based on 37,221 customer reviews |
| Apple App Store Score | 4.9 out of 5 stars, based on 809,400 customer reviews |
| Google Play Score | 4.3 out of 5 stars, based on 100,000 customer reviews |
| Customer reviews verified as of | 04 December 2024 |
Navy Federal’s customer reviews are mixed across customer review platforms.
Trustpilot reviews are mostly positive, with many customers highlighting the ease of managing accounts online, ease of loan applications, great customer support and good rates.
NFCU also takes time to respond to Trustpilot reviews, which isn’t the norm. On the flip side, some mention issues with mortgage services and unexpected fees.
On the Better Business Bureau (BBB), customer complaints mostly revolve around delays in resolving disputes and poor communication — rather typical for a financial institution.
On Reddit, many members praise the credit union’s competitive rates on loans and credit cards and its focus on serving military personnel. However, some users express frustrations with customer service wait times, especially over the phone, and technical glitches with the mobile app.
A review of CashUSA, a loan connection service that may match you with lenders offering loans up to $10,000.
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