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These awards are decided by the only vote that matters – yours. We asked people what they thought about their bank’s services and features.
The winners
Winners are based on both overall satisfaction scores (star ratings) and recommendation scores (the percentage of customers who said they’d recommend the brand to a friend).
Here are the winners of Finder’s Banking Customer Satisfaction Awards for 2024.
Banking Customer Satisfaction Winner
Discover
Discover took the top spot in our banking category. An impressive 100% of the bank’s checking account holders that we surveyed said they would recommend the bank to a friend, and its customer satisfaction rating was 4.3 out of 5.
Banking Customer Satisfaction Highly Commended
American Express
American Express was just behind Discover, earning itself a high commendation in our awards. It also scored 4.3 out of 5 stars, and polled a “would recommend” score of 96% in our customer survey.
Read our review of American Express
Best banks for checking accounts: Customer satisfaction results in 2024
| Brand | Overall satisfaction | Customers who’d recommend | Review | More Info |
|---|---|---|---|---|
 | ★★★★★ | 100% | Discover is a full-service online bank offering checking, savings, credit cards and more. Customers praise Discover’s 24/7 customer service and its cashback checking account. | |
 | ★★★★★ | 96% | American Express offers competitive rates, no fees and online account access. Customers highlight Amex as a reliable and trustworthy brand. | |
 | ★★★★★ | 95% | As one of the big four banks, Citi offers a one-stop shop for all your financial needs. Customers praise its customer service, the variety of products, and its number of branches and ATMs. | |
 | ★★★★★ | 92% | Chase is one of the largest banks in the US offering a variety of financial products like checking, savings and credit cards. Customers praise the abundance of branch and ATM locations and the great deals they offer in their app. | |
 | ★★★★★ | 94% | SoFi is an online bank known for offering a range of products like its checking and savings hybrid account, investing, loans and more. Customers love its range of product offerings and its savings option and rewards. | |
 | ★★★★★ | 90% | Bank of America is one of the big four banks in the US known for offering a large network and a variety of savings and checking account options. Customers praise BOA’s convenient branch and ATM locations and its easy-to-use mobile app. | |
 | ★★★★★ | 90% | PNC is known for its tiered checking and savings accounts, which are grouped together under its convenient Virtual Wallet. Customers praise PNC’s reliability, its ATM reimbursements, and its helpful customer service. | |
 | ★★★★★ | 92% | U.S. Bank offers a variety of personal and business accounts, checking, savings, CDs, and more. Customers praise its easy-to-navigate website and mobile app and its helpful customer support. | |
 | ★★★★★ | 91% | Capital One is largely an online bank, but it has nearly 300 branches in seven states and 30 café locations. Customers praise its customer service, competitive rates, and easy-to-use app and notifications. | |
 | ★★★★★ | 83% | Truist Bank offers a variety of products and services and has 2,500 branches across 16 states and over 3,000 ATMs nationwide. Customers praise its banking app and friendly customer service. |
Customer satisfaction ratings methodology
In December 2023, we ran a customer satisfaction survey on checking accounts. We received 2,944 responses from customers who told us how happy (or not) they were with their checking account provider.
The survey asked respondents to rate how satisfied they were with their checking account on a scale from 1 to 5, and whether they would recommend their banking provider to a friend. We turned the results into star ratings and shortlisted the top-performing brands for our awards. Where there was a draw in terms of star ratings, we used the recommendation score (the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.
Banking ratings
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
The customer satisfaction score is based on a survey of 2,944 responses carried out in December 2023.
Learn the details of our methodology and scoring.